10 Live Support System Alternatives to JivoChat

June 23, 2025

Live chat systems are essential for businesses that want to instantly greet website visitors, convert them into customers, or offer support. While JivoChat is a widely used tool in this space, there are several strong alternatives—especially for those seeking more integrations, local support, AI features, or customized pricing options.

In this article, we explore 10 powerful live chat solutions you can use instead of JivoChat.

1. Grispi

Grispi is not just a live chat tool; it’s a comprehensive platform for customer communication and sales management. It consolidates all communication channels—including WhatsApp, social media (Instagram, Facebook, X), email, phone, and live chat—into a single interface.

Live Chat Features

Web Widget: Real-time chat window embedded at the bottom right corner of your website.
Visitor Tracking: View which page the customer is on, how long they’ve stayed, and previous inquiries—all from the operator panel.
Canned Responses and Tags: Pre-written replies, frequently used phrases, and tagging system to simplify agents’ workflows.
Internal Chat and Transfer: Seamless transfer of conversations to relevant departments and team collaboration.

Automated Messages: Trigger messages based on visitor behavior.
AI-Powered Reply Suggestions: Fast and consistent response suggestions thanks to Grispi’s AI infrastructure.
Mobile Apps: iOS and Android apps for operator access on the go.
Integrated CRM & Ticket System: Chats are linked to customer profiles and can be turned into support tickets if needed.
Integrations: Full integration with ERP, CRM systems, and web forms.

Grispi is trusted by businesses across industries—from e-commerce and logistics to SaaS and call centers. It stands out for its multichannel capabilities, quick deployment, and advanced reporting features.

2. Freshchat (by Freshworks)

Freshchat is part of the Freshworks ecosystem and is built to help large teams manage customer experience from end to end. It integrates with messaging platforms like WhatsApp, Instagram, and Facebook Messenger.

AI-powered “Freddy Bot” for automatic routing and query classification.
Self-service knowledge base to reduce support load.
Fully compatible with Freshdesk’s ticketing system.
Enterprise-grade customization and security, ideal for large organizations.

3. Userlike

Userlike, based in Germany, is a strong option for businesses that prioritize data security and privacy.

Supports live chat as well as WhatsApp, Telegram, and SMS.
Seamless integration of chat history, customer profiles, and chatbot workflows.
Fully GDPR-compliant, making it ideal for European markets.

4. Smartsupp

Smartsupp is one of the few systems that combines live chat with visitor screen recording.

Video recording feature to analyze user behavior.
Chatbot and live chat integration.
Supports Shopify, PrestaShop, WooCommerce, and more.
Especially effective for boosting conversion rates on e-commerce websites.

5. Kommunicate

Kommunicate offers a chat system enhanced with AI capabilities.

Compatible with NLP platforms like Dialogflow and Amazon Lex.
Supports channels like WhatsApp, Messenger, and Line.
Combines live chat, chatbot, and ticketing in one system.
Ideal for businesses with high inbound message volumes that require automation.

6. LiveAgent

LiveAgent goes beyond live chat—it’s a full-fledged helpdesk solution.

Unified support across email, social media, call center, and ticketing.
SLA management, department routing, and email automation.
Designed for large support teams and structured enterprise processes.
A strong choice for companies with high-volume support operations.

7. HelpCrunch

HelpCrunch is a versatile platform that combines support, sales, and email marketing.

Build knowledge bases, popups, and email automation flows.
Modern and customizable live chat widget.
Great value for startups and growing SMBs.

8. Chatra

Chatra is a simple, easy-to-install live chat tool with a clean interface.

Typing preview to see what visitors are writing before they send.
Group chat support.
Easy integration with Slack and CRM systems.
A perfect fit for teams looking for a budget-friendly yet functional solution.

9. REVE Chat

REVE Chat enhances live chat with advanced features like video calls, screen sharing, and co-browsing.

AI-powered bots and self-service modules.
Real-time co-browsing to guide customers through your site.
Preferred by sectors such as banking, healthcare, and finance.

10. Tawk.to

Tawk.to is one of the most popular free live chat tools on the market.

Unlimited agents, chats, and visitors.
Mobile apps, desktop access, and customizable widgets.
Optional paid add-ons for bots and professional support.
Ideal for new businesses or those focused on essential features.

👉 Looking for a live chat system alternative of Tawk.to? Take a look here!

Live chat systems do more than just answer customer questions—they increase conversion rates, boost customer satisfaction, and improve operational efficiency.

If you’re looking to unify your support and sales processes with multichannel communication and AI capabilities, Grispi is one of the strongest options available. However, depending on your business size and needs, the other systems listed above also offer robust and valuable features.

Fill out the form for detailed information and demo account and we will call you.