Omnichannel Experiences with Grispi
Today’s customers expect to engage with businesses effortlessly across multiple channels – from web to social media to phone and more.
Grispi makes delivering unified omnichannel experiences simple.
Reach Customers on Any Channel
Social Media
Manage Facebook, Twitter, Instagram and Whatsapp messaging.
Web Forms
Track form submissions.
Unify support inboxes
into one.
Chat
Live chat, bots, and
video support.
Phone
Call center integration
and tracking.
Self Service
Branded portal and
knowledge base.
End-to-End Customer Service
Streamline Service with Smart Workflows
Categorize incoming notifications for personalized handling – requests, complaints, orders, and more.
Create tailored forms and business flows for each notification type in your communication channels.
Log categorized notifications with specific forms to trigger relevant workflows.
Perfect Customer Journeys
Map customer journeys across touchpoints. Identify pain points. Optimize experiences. With Grispi, orchestrate omnichannel customer experiences that are smooth, personal, and effective.
Deliver the effortless 24/7 service your customers expect, no matter how they connect with your business. Learn more or request a demo of Grispi’s multichannel support system.
