5 Customer Support Software Alternatives to Salesforce
- May 28, 2024
While Salesforce is a leading name in customer relationship management, many businesses seek more flexible, cost-effective, or specialized alternatives. Whether you’re a startup or an enterprise, there are several powerful customer support platforms that offer features like multichannel support, ticket management, automation, and personalized service experiences.
Here are 5 top customer support software alternatives to Salesforce:
1. Grispi
Grispi is an intuitive and affordable customer support solution designed to unify multichannel communication in a single platform. Whether requests come from email, social media, or phone calls, they can be tracked and assigned as tickets to the relevant departments.
Grispi also supports call center integrations, enabling secure storage and analysis of call recordings. For companies in retail or e-commerce, it allows for structured tracking of processes such as purchases, returns, and post-sale support—all via the ticketing system.
Key Features
- Unified ticket management across email, social media, and phone
- Secure call center integration
- SLA tracking, automation, and customizable workflows
- Real-time reporting and analytics
Grispi Prices
- Start-up: 7$
- Level Up: 14$
- Enterprise: 39$
2. ServiceNow
ServiceNow is a robust digital workflow platform known for streamlining enterprise service delivery. It offers comprehensive customer support functionality, including demand management, service automation, and personalized self-service portals.
The platform seamlessly integrates sales, marketing, and service processes—making it ideal for businesses looking to scale operations and enhance customer experience holistically.
Prices
- Offers are required for all packages.
3. Oracle Service Cloud
Oracle Service Cloud is a cloud-based platform focused on delivering exceptional customer experiences. It helps businesses handle service requests across multiple channels while offering deep reporting and analytics capabilities.
Equipped with intelligent ticket management, self-service options, and social channel integrations, Oracle enables support teams to respond quickly and efficiently.
Prices
- Offers are required for all packages.
4. SAP Service Cloud
Part of the SAP Customer Experience suite, SAP Service Cloud helps businesses deliver consistent, omnichannel customer service experiences. It enables effective case management, automation, and customer engagement across sales and service workflows.
Its strong analytics and integration with other SAP tools make it especially powerful for mid-size to large enterprises.
Prices
- Standard: 360€
5. SugarCRM
SugarCRM offers a flexible and modern CRM solution tailored for organizations that want control over their customer data and experience. Its support capabilities allow businesses to manage requests, automate workflows, and gain actionable insights from customer interactions.
With a clean user interface and customizable features, SugarCRM is a great fit for companies that need both power and adaptability.
Prices
- Essentials: 19€
- Advanced: 85€
- Premier: 135€
While Salesforce is a strong player in the CRM space, these alternatives offer compelling features, flexible pricing, and tailored solutions for businesses of all sizes. Whether you’re seeking a lightweight tool like Grispi, a workflow-heavy platform like ServiceNow, or an enterprise-grade system like SAP Service Cloud, there’s a customer support solution that can align with your goals.
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