Powerful Customer Insights with Grispi
Make data-driven decisions to optimize your customer service and exceed customer expectations with Grispi’s extensive reporting and analytics capabilities.
![](https://grispi.com/wp-content/uploads/2023/11/KPI-report-768x757.png)
Key Metrics and KPIs
Track core CX metrics like first contact resolution, customer satisfaction, net promoter score, and more.
Set targets and monitor key performance indicators. Identify areas for improvement.
![](https://grispi.com/wp-content/uploads/2023/11/KPI-report-768x757.png)
Customer Journey Analytics
Visualize cross-channel customer journeys. Pinpoint pain points impacting experiences. Enhance processes to remove friction.
![](https://grispi.com/wp-content/uploads/2023/11/Costumer-Journey-768x757.png)
![](https://grispi.com/wp-content/uploads/2023/11/mac-golge-2.png)
Historical Dashboards with Looker Studio
Customizable real-time and historical dashboards. Interactive data visualizations and filtering. Role-based displays to fit each team’s needs.
![](https://grispi.com/wp-content/uploads/2023/11/mac-golge-2.png)
All Reports On Single Platform
With Grispi’s powerful analytics, uncover deep customer insights to deliver exceptional experiences. Request a demo today.