Customer Service Management
Welcome to Grispi for services.
- Omnichannel customer support management
- Ticket categorization
- Personalized Reports
- End-to-end ticket management with workflows
- Knowledge base and self-service.
Omnichannel Customer Support
Integrate your call center, social media, email, live chat, chatbots, and all other customer channels
onto one singular platform with Grispi.
Unify every customer conversation on one screen. Connect interactions across channels for a seamless experience.
End-to-End Customer Service
Streamline Service with Smart Workflows
Categorize incoming notifications for personalized handling – requests, complaints, orders, and more.
Create tailored forms and business flows for each notification type in your communication channels.
Log categorized notifications with specific forms to trigger relevant workflows.
Reporting & Analysis
Grispi automatically captures and reports on key metrics across your end-to-end customer service:
- Contact Resolution Rate
- Customer Satisfaction Score
- Surveys and Advanced Analytics
- Backlog and Escalation Reports
- Channel Performance
- Agent and Department Analysis.
Design interactive, tailored reports to suit your needs. Get 360-degree customer journey insights. Continuously improve.
Empower Customers with Self-Service
Self-Service Customer Support
Design a branded self-service portal and seamlessly embed on your website, platform, or app.
Customers can independently find answers, submit requests, track status, and more.
Offer an online knowledge base with articles on popular topics and questions. Reduce repetitive inquiries.
To have all these and more features,
try Grispi free for 14 days.
