8 Customer Support Software You Can Prefer Instead of Hubspot
- February 12, 2024
If you are looking for a Hubspot alternative in customer support software, you have come to the right place. We have listed the 8 best customer support software, features and prices for you.
1. Grispi
Grispi is a support software that allows you to manage customer requests on a single platform. Thanks to its integration feature, it combines with different software and allows you to track your work through a single application. It opens requests received through different channels such as social media, calls and e-mails as tickets and quickly transfers them to the relevant unit with the trigger feature.
You can try Grispi, which has additional features such as custom filtering, form creation, live chat feature and detailed reporting, for free for 14 days.
Features
- Multi-channel ticket management,
- Whatsapp Business and social media integration,
- Live chat,
- Alotech integration,
- Ability to customize the listing of tickets,
- Adding custom fields to tickets,
- Reporting and analysis,
- Google Translate integration,
- Quick responses,
- Trigger automations.
Grispi Prices
- Start-up: 7$
- Level Up: 14$
- Enterprise: 39$
2. Help Scout
Help Scout is a modern and effective customer support software, enabling businesses to manage customer relationships with a people-oriented approach. Standing out with its user-friendly interface and simple design, Help Scout enables team members to collaborate seamlessly.
It combines many communication channels on a single platform, making it easy to manage and respond to customer requests. It also focuses on improving the customer experience with customizable help center and automation features.
Features
- Multichannel Support
- Simple Interface
- Team Co-operation
- Customisable Help Centre
- Automation
- Analytics and Reporting
- Mobile Support
- Integrations
Prices
- Professional: 450$
- Enterprise: 1200 $
3. Gorgias
Gorgias is a software platform designed specifically for e-commerce platforms to strengthen customer relationships and improve the sales processes of businesses. The unique feature of Gorgias is that it automates and accelerates customer service processes through automated responses and custom bots.
It stands out with its multi-channel communication options, the ability to manage customer data from a single center and integrated reporting tools. In this way, businesses can improve customer satisfaction, increase sales and maximize productivity.
Features
- Automatic Responses and Bots
- Multichannel Communication Integration
- Customer Data Management
- Integrations
- Customisable Reporting
- Order Management Integration
- Customer Segmentation
Prices
- Basic: 50$
- Pro: 300$
- Advanced: 750$
- Enteprise: A quotation is required.
4. Re:amaze
Re:amaze CRM is a software platform designed to strengthen customer relationships and enhance customer experience. Standing out with its user-friendly interface and effective communication tools, Re:amaze integrates various communication channels such as email, live chat, social media and SMS.
Supported by features such as automated responses, customizable help center and reporting tools, Re:amaze helps businesses manage customer requests quickly and effectively, thus building stronger customer relationships.
Features
- Multichannel Communication Integration
- User Friendly Interface
- Automatic Replies
- Customisable Help Centre
- Reporting and Analysis
- Customer Segmentation
- Integrations
Prices
- Basic: 29$
- Pro: 49$
- Plus: 69$
5. Drift
Drift CRM is a software platform focused on customer communication and allows businesses to enhance the customer experience through real-time interactions. The key feature of Drift is the ability to communicate directly and instantly with customers through live chat, bots and customized messaging tools. This allows businesses to quickly respond to customer requests, engage with prospects and accelerate the sales cycle.
Drift also provides rich customer data and analytics tools, helping businesses strengthen customer relationships and provide more personalized service.
Features
- Live Chat
- Chat Bot
- Customised Messaging Tools
- Rich Customer Data
- Sales Cycle Management
- Mobile Application Support
- Integrations
Prices
- Premium: 2500$
- Advanced: An offer is required.
6. Front
Front CRM is a team-based communication platform, allowing businesses to centrally manage customer requests from email, chat, social media and other communication channels.
The highlight of Front is its collaboration tools and features that make it easier for team members to work together. The platform helps team members work together to respond to customer requests faster and more efficiently, work collaboratively and deliver a better experience to customers.
Features
- Team Based Communication
- Collaboration Tools
- Prioritisation and Distribution
- Customisable Workflows
- Integrations
- Analytics and Reporting
- Mobile Application Support
Prices
- Growth: 59$
- Scale: 99$
- Premier: 229$
7. Groove
Groove CRM is a software platform that enables businesses to manage their customer relationships and improve their sales processes. Groove stands out with its user-friendly interface and simple design and aims to improve the customer experience with a customer-oriented approach.
In particular, it offers a team-based communication model to facilitate collaboration and effectively manage customer demands. It also allows businesses to monitor their performance and continuously improve thanks to its analytical tools and reporting features.
Features
- User Friendly Interface
- Team Based Communication
- Customer Communication Management
- Customisable Workflows
- Integrations
- Analytics and Reporting
- Mobile Application Support
Prices
- Plus: 9.60$
- Pro: 15.60$
- Select: 21.60$
8. Userlike
Userlike CRM is a software platform designed for businesses to strengthen customer communication and improve the sales cycle. It stands out especially with its live chat and messaging tools and offers the opportunity to provide direct and instant support to customers.
Userlike stands out with its user-friendly interface and customizable fields, helping businesses effectively manage customer requests. It also enables businesses to monitor their performance and continuously improve with rich integration options and analytical reporting tools.
Features
- Live Chat
- Messaging Tools
- Customisable Interface
- Rich Integrations
- Advanced Reporting
- Mobile Support
- Chatbot Integrations
Prices
- Team: 90$
- Corporate: 290$
- Flex: An offer is required.
You can contact us to try Grispi for 14 days for free.
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