8 Customer Support Software Alternatives to HubSpot
- May 28, 2024
If you’re exploring alternatives to HubSpot for customer support, you’re in the right place. Whether you’re a startup or a scaling business, finding the right solution that fits your support needs, budget, and growth goals is essential.
We’ve compiled a list of 8 top-rated customer support platforms that offer robust features such as multichannel support, automation, live chat, and CRM integration.
1. Grispi
Grispi is a powerful and affordable customer support solution that helps businesses manage all customer requests from a single platform. It integrates with social media, WhatsApp, email, and phone systems—turning every message into a ticket routed to the right team via automated triggers.
Grispi also offers customizable forms, live chat, reporting tools, and Google Translate integration—making it a standout for both support teams and sales operations.
Key Features
- Multichannel ticket management
- WhatsApp Business and social media integration
- Live chat & chatbot support
- Alotech call center integration
- Custom filters, fields, and forms
- Reporting and analytics dashboards
- Google Translate integration
- Automated triggers and quick replies
Grispi Prices
- Start-up: 7$
- Level Up: 14$
- Enterprise: 39$
2. Help Scout
Help Scout offers a clean, collaborative platform designed for teams to manage customer support seamlessly. It combines multichannel communication with a customizable help center, automation, and performance insights.
Features
- Multichannel inbox
- Team collaboration tools
- Help center builder
- Workflow automation
- Analytics and mobile support
Prices
- Standard: 20$
- Plus: 40$
- Pro: 65$
3. Gorgias
Built specifically for e-commerce, Gorgias helps online stores centralize customer support and automate repetitive tasks. With built-in order management and Shopify integration, it’s ideal for brands focused on fast, efficient responses.
Features
- AI-powered automated replies
- Centralized customer data
- Shopify and Magento integrations
- Multichannel messaging
- Customizable reports
Prices
- Pro: 360$
4. Re:amaze
Re:amaze blends CRM functionality with help desk tools. It allows businesses to offer real-time support across live chat, email, SMS, and social media. It also features workflow automation and a customizable help center.
Features
- Unified multichannel inbox
- Live chat & SMS support
- Help center builder
- Automation workflows
- Reporting and customer segmentation
Prices
- Basic: 29$
- Pro: 49$
- Plus: 69$
5. Drift
Drift is a conversational marketing and sales platform that connects businesses with prospects through chat, bots, and personalized messages. It’s ideal for B2B companies looking to accelerate pipeline generation and support sales through live conversations.
Features
- Live chat & chatbot workflows
- Custom messaging sequences
- Customer insights & data
- Real-time engagement tools
- Mobile app support
Prices
- Premium: 2500$
- Advanced: An offer is required.
6. Front
Front combines shared inbox functionality with CRM features, enabling teams to manage customer conversations collaboratively. It’s ideal for support teams working across email, chat, and social platforms.
Features
- Shared inbox for team communication
- Workflow customization
- SLA & priority management
- Collaboration and internal comments
- Reporting and mobile access
Prices
- Growth: 59$
- Scale: 99$
- Premier: 229$
7. Groove
Groove is a lightweight CRM and help desk platform built for small teams. It supports team-based ticketing, performance tracking, and customer engagement—all through a clean, intuitive interface.
Features
- Email and chat ticketing
- Team collaboration features
- Custom workflows
- Reporting and analytics
- App integrations
Prices
- Standard: 16$
- Plus: 36$
- Pro: 56$
8. Userlike
Userlike is a live chat-first support tool with strong messaging and chatbot capabilities. It’s perfect for businesses looking to provide instant assistance via their website or messaging apps like WhatsApp.
Features
- Live chat and chatbot support
- Messaging integration (WhatsApp, Messenger)
- Custom chat widgets
- Analytics & performance tracking
- Mobile support
Prices
- Team: 90$
- Corporate: 290$
- Flex: An offer is required.
While HubSpot offers a robust CRM and support suite, these 8 alternatives provide flexible, scalable, and often more affordable options tailored to your specific customer service needs.
If you’re ready to modernize your support system, start with Grispi—a cost-effective, feature-rich platform designed for growing businesses.
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