Top 10 SaaS Knowledge Base Platforms for 2025

January 3, 2025
Halil Çakır

Effectively managing customer service and support processes is critical to the success of any modern business. SaaS knowledge base platforms empower teams to provide instant answers to frequently asked questions, reduce the burden on support agents, and deliver a better customer experience.

Here are the top 10 SaaS knowledge base platforms for 2025 that can help you scale support and boost customer satisfaction.

1. Grispi

Grispi stands out as a customer support platform that includes powerful knowledge base capabilities. It offers secure storage for company and customer data and enables you to filter support requests from multiple channels using custom rules. By analyzing customer trends, businesses can also build proactive service and sales strategies.

Key Features:

Alotech integration
Multi-channel request management
WhatsApp Business and social media integration
Custom fields and demand list customization
Live chat, fast responses, trigger automation
Google Translate support
Advanced reporting and analytics
14-day free trial

Grispi Prices

Start-up: $7
Level Up: $14
Enterprise: $39

2. Freshdesk

Freshdesk offers a user-friendly interface and rich features for building a powerful self-service knowledge base. It simplifies article creation, editing, and publishing while offering strong search capabilities.

Freshdesk Prices

Growth: 15$
Pro: 49$
Enterprise: 79$

3. Zendesk

Zendesk Guide enables businesses to build a dynamic, searchable knowledge base. It includes tools for organizing content and customizing articles with multimedia, helping users find answers quickly.

Zendesk Guide Prices:

Suite Team: 55$
Suite Growth: 89$
Suite Professional: 115$

4. Help Scout

Help Scout offers a lightweight and easy-to-use knowledge base solution ideal for small to mid-sized businesses. It features a clutter-free design, easy content organization, and strong search capabilities.

Help Scout Prices:

Standart: 50$
Plus: 75$

5. KnowledgeOwl

KnowledgeOwl is a fully customizable knowledge base platform that caters to businesses needing detailed content control. It offers flexible permissions, versioning, and analytics tools.

KnowledgeOwl Prices:

One Plan: 100$
Business Extras: 275$
Enterprise Extras: 1150$

6. Zoho Desk

Zoho Desk includes robust knowledge base functionality as part of its customer support suite. Users can create categorized articles, embed media, and utilize built-in SEO tools to make content discoverable.

Zoho Desk Prices:

Standart: 14$
Profesyonel: 23$
Enterprise: 40$

7. LiveAgent

LiveAgent offers both customer support tools and a knowledge base module. It allows teams to create searchable content while integrating support tickets, chat, and more in one dashboard.

LiveAgent Prices:

Small: 15$
Medium: 29$
Large: 49$
Enterprise: 69$

8. ProProfs Knowledge Base

ProProfs is an intuitive knowledge base platform offering drag-and-drop editing, real-time updates, and article version history. It’s ideal for businesses looking for fast deployment and simplicity.

ProProfs Knowledge Base Prices:

Starting: 99$

9. Document360

Document360 combines modern UI with powerful documentation and publishing tools. It supports rich content formatting, collaboration, and robust analytics.

Document360 Prices:

All pricing tiers require a custom quote

10. Helpjuice

Helpjuice is known for its multi-language support and advanced analytics. It helps teams measure article performance and understand what content users are engaging with most.

Helpjuice Deals:

Starter: $120 (up to 4 users)

In 2025, choosing the right SaaS knowledge base platform is essential for delivering faster support, improving customer satisfaction, and reducing your team’s workload. Whether you’re a startup or an enterprise, platforms like Grispi, Zendesk, and Freshdesk provide the tools needed to scale support operations and build a better customer experience.

Evaluate your needs, test different platforms, and select the solution that best aligns with your team’s size, workflows, and goals. An efficient knowledge base doesn’t just support customers—it empowers your entire business.

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