EasyGo increased its sales success rate by 55% with Grispi integration.
EasyGo, social media requests and call processes through Grispi and doubled its customer satisfaction and sales success rate.
In order to provide the best service to our guests in our call center Grispi, which enables us to realize all our process follow-ups flawlessly, In this way , it supports us to carry our guest satisfactionto the highest levels.
Thanks to the use of Grispi, we are able to quickly respond to our guests’ requests and carry out our business follow-up flawlessly throughout the entire operation. It is our reason for choice because it enables integrated work with all portals, also provides excellent service quality with ease of use, and its proactive approach.
EasyGo is very pleased to announce that our cooperation with Grispi we are happy to be moving forward in some way.
Pınar Dağdeviren
Call Center and Sales Manager
Our Case Study for EasyGo
EasyGo, one of the leading car rental companies in Türkiye, prioritizes customer satisfaction and quality with its rising graph in recent years. The company wanted to manage requests from different channels on a single screen.
EasyGo leverages Grispi’s multi-channel integration capability to integrate both email, both on social media and through calls to manage the demands in a single stream. Following the previous processes of customers coming from different channels and succeeded in bringing customer satisfaction to the top.
EasyGo, sales success rate by ensuring seamless transition between processes 55% and reached the highest level of customer satisfaction.
