Best Help Desk Software for Startups


Help desk software is very valuable software that facilitates business tracking and management of start-up companies. In this article, we have reviewed the most suitable help desk software for your company.

Why Help Desk Software is Important for Start-up Companies?

Start-up companies face the challenge of achieving rapid growth and customer satisfaction with limited resources. An effective help desk software organizes, responds and tracks customer requests. This increases efficiency and ensures customer satisfaction.

Best Help Desk Software for Startups

1. Grispi

Grispi is an ideal help desk software for start-ups. Here are the highlights of Grispi:

  • Multichannel Support: Grispi combines various communication channels such as phone, email, live chat and social media into a single platform. In this way, it enables customer requests from different channels to be combined and managed on a single screen. This feature facilitates more efficient and organized customer service.
  • Smart Workflows and Categorization: Grispi automates workflows by categorizing incoming customer requests and directing them to the relevant units. It allows you to respond to customer requests quickly and effectively. Categorized notifications are logged through specific forms, ensuring that business processes operate in an orderly manner.
  • Reporting and Analysis: Grispi tracks key metrics and KPIs across customer service processes. It helps you continuously improve the customer experience with customizable reports and customer journey analytics. With Looker Studio integration, it provides real-time and historical dashboards. This enables you to make data-driven strategic decisions.
  • Call Center Integration: Grispi’s cloud-based call center solution efficiently manages customer requests and reduces costs. With its integration with systems such as AloTech, you can set up a call center quickly and easily. With this integration, you can facilitate the follow-up of customer requests by providing access to call records.
  • Live Support: Grispi’s live support service provides real-time customer support for websites and applications. It is designed to instantly answer users’ questions and solve their problems. Features include chat history, file sharing, visitor tracking, multilingual support and detailed analytics. It also offers customizable widgets and integration options, allowing businesses to easily adapt to their existing systems.

With these features, Grispi helps start-ups effectively manage customer service and increase customer satisfaction.

What are the Pros of Grispi for Start-ups?

Grispi offers multi-channel support, intelligent workflows, self-service portal, comprehensive reporting and analytics. These features enable start-ups to manage customer demands quickly and effectively and increase customer satisfaction. In addition, Grispi’s cloud-based call center integration enables start-ups to provide excellent service without straining their budgets with its low cost advantage.

Grispi Prices

  • Starting price: $7
  • Level Up: $14
  • Enterprise: 39$

2. Front CRM

Front CRM stands out as a collaboration-focused platform in customer relationship management. It enables teams to manage customer communications from a centralized location, thus increasing efficiency in customer service, sales and support processes. 

Front gathers users’ e-mail, SMS, social media messages and other communication channels in a single inbox. This allows teams to respond to customer requests quickly and efficiently. 

And with task management, automation and integration features, users can save time by automating routine workflows. Front offers features such as comments, assignments and status updates that increase team collaboration.

3. Help Scout

Help Scout is a user-friendly customer relationship management platform designed specifically for customer service and support teams. Standing out as an email-based help desk solution, Help Scout enables efficient and effective management of customer interactions. 

The platform increases collaboration by centralizing teams’ customer emails through a common inbox. It also offers automation and workflow tools that help customer service agents organize their tasks.

Help Scout provides a personalized and consistent customer experience by making customer information and past interactions easily accessible. The platform’s knowledge base feature allows customers to quickly access frequently asked questions and self-help resources.

4. Freshdesk

Freshdesk CRM is a cloud-based customer relationship management platform that provides a complete solution for managing customer support and interactions. Freshdesk aims to increase the efficiency of customer service teams. The platform brings together various communication channels such as email, phone, chat and social media to manage incoming customer requests in one place.

With automation features, Freshdesk streamlines repetitive tasks and allows teams to focus on more complex problems. In addition, collaboration tools enable information sharing and coordination between team members. Freshdesk’s reporting and analysis tools help managers monitor performance and improve service quality.

5. HubSpot Service Hub

HubSpot Service Hub is a comprehensive customer service platform designed for customer service teams. It offers different tools to increase customer satisfaction and optimize service processes. Service Hub brings together various communication channels such as ticketing system, live chat, email and phone integration to manage customer queries from a centralized location. 

Knowledge base and self-help portals allow customers to quickly access frequently asked questions and other support resources, thus reducing support requests.

6. Zoho Desk

Zoho Desk is a powerful and flexible help desk software for customer service and support teams. The platform brings together various communication channels such as email, phone, live chat, social media and web forms to manage customer interactions. It allows teams to manage all customer requests from a centralized location and respond faster.

Features such as task assignments, response templates and SLA management enable more organized and effective delivery of customer service. Zoho Desk also offers advanced reporting and analytics tools to monitor and improve customer service performance.

7. Zendesk

Zendesk is a cloud-based software platform for customer service and support management. The software enables companies to track, manage and resolve customer support requests.

Zendesk’s key features include centralized management of customer requests from email, phone, live chat, social media and other channels. It also offers the opportunity to automate workflows and increase customer satisfaction with reporting and analysis tools. Its flexible and scalable structure allows businesses to meet increasing customer demands as they grow.

8. Intercom

Intercom is a software that offers a platform for CRM management and communication. Intercom aims for more personalized and effective communication with customers. The platform helps businesses in various areas such as customer support, sales, marketing and product management.

One of Intercom’s strengths is its ability to track user behavior and the customer journey. By better understanding customers’ needs and preferences, businesses can develop more targeted and effective communication strategies.

9. Groove

Groove CRM is customer relationship management software designed specifically for small and medium-sized businesses. Groove aims to simplify customer support processes and increase efficiency. The platform brings together various communication channels such as email, social media, live chat, and phone to manage customer interactions in one centralized place.

In addition, Groove’s automation tools automate repetitive tasks, saving time and increasing the efficiency of customer support teams.

10. LiveAgent

LiveAgent is a CRM software that provides omnichannel customer service and help desk solutions. One of the highlights of LiveAgent is its easy integration options. In this way, businesses can easily adapt to their existing systems.

The software offers tools such as automatically routing customer requests, automating workflows and detailed reporting. In addition, LiveAgent’s multilingual support enables global businesses to effectively serve customers in different languages.

For start-ups, choosing the right help desk software plays a critical role in increasing customer satisfaction and optimizing business processes. Grispi stands out with its comprehensive and user-friendly features and offers a powerful solution for start-ups.

If you want to try Grispi for free for 14 days, don’t forget to contact us.

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