Help Desk or Service Desk?

Help Desk or Service Desk? For your business to run successfully, it is critical to provide the support your customers and employees need. In order to provide this support, we usually come across ‘Help Desk’ and ‘Service Support’ options. So, what should you consider when deciding which one to choose for your business? To answer […]

Ways to Improve the Omnichannel Customer Experience

Ways to Improve the Omnichannel Customer Experience Customer experience has become one of the key elements of competitive advantage in today’s business world. Omnichannel customer experience is the way your customers interact with your brand and the ability to manage that interaction across different platforms. In this article, we will look at how businesses can […]

What is Multichannel Customer Service?

What is Multichannel Customer Service? Today, customer service can take place through multiple channels, not just one. Omnichannel customer service is the process of providing support to customers via phone, email, social media, live chat and various other channels. In this article, we have discussed multichannel support for you. What are the Benefits of Omnichannel […]