Top 10 Ticket Management Platforms for Small Businesses
- December 21, 2023
Small businesses need a powerful ticket management platform to focus on competitive marketing and customer satisfaction. We have reviewed the top 10 platforms that stand out in this field for you.
1. Grispi
Grispi is a very easy-to-use customer support software that small businesses can prefer. Grispi provides the opportunity to manage tickets from different channels in a single place through its integrations.
You can receive tickets via social media, e-mail, or phone as tickets through Grispi. You can direct the tickets to relevant departments within your team and easily track them using custom filters. You can see the average resolution time of your tickets through Grispi’s detailed reporting screens and evaluate metrics such as customer satisfaction through surveys.
Grispi Features
- Alotech integration
- Live chat
- Multi-channel ticket management
- WhatsApp Business integration
- Social media integration
- Adding custom fields to tickets
- Customizable ticket lists
- Reporting and analysis
- Google Translate integration
- Quick responses
- Trigger automations
- 14-days free trial
Grispi Prices
- Start-up: 7$
- Level Up: 14$
- Enterprise: 39$
2. Desku
Desku is a tool that helps businesses manage customer tickets efficiently. It enables quick processing of incoming tickets and improves customer satisfaction.
Desku Features
- Ticket management
- Communication and messaging
- Customer database
- Reporting and analysis
- Employee collaboration
- E-mail integration
- Customization and alerts
- Mobile application support
- Integration capabilities
- Security and data protection
- 14-day free trial
Desku Prices
- All packages require a custom quote.
3. Active Campaign
Combining email marketing, customer relationship management, and automation features, ActiveCampaign helps small businesses strengthen their marketing strategies.
Active Campaign Features
- E-mail marketing
- Customer communication and segmentation
- Automation and workflows
- Customer analytics and reporting
- CRM integration
- Interaction tracking
- SMS marketing
- Integration capabilities
- Webinar and event management
- Mobile application support
- 14-day free trial
ActiveCampaign Prices
- Lite: 29$
- Plus: 49$
- Professional: 149$
- Enterprise: Contact for pricing
4. HubSpot
HubSpot is a platform that provides comprehensive solutions in marketing, sales, and customer service. It integrates CRM features, enabling businesses to manage all customer relationships.
HubSpot Features
- CRM (Customer Relationship Management)
- Marketing automation
- Sales automation
- Customer support and service
- E-mail marketing
- Web analytics
- Social media management
- Blogging platform
- Landing page builder
- Integration capabilities
- Training resources
- Mobile application support
- Security and compliance
- Free demo
HubSpot Prices
- Free Tools: 0$
- Starter: 18$
- Professional: 800$
- Enterprise: 3.600$
5. Mailchimp
Mailchimp is a platform that specializes in email marketing. With its user-friendly interface and automation capabilities, it is an ideal solution for small businesses.
Mailchimp Features
- E-mail marketing
- Automations
- Landing page builder
- CRM integration
- Segmentation and targeting
- E-mail analytics
- E-commerce integration
- Form and survey builder
- Social media integration
- Mobile application support
- Security and compliance
- Free plan and scalable packages
- 1-month free trial
Mailchimp Fiyatları
- Essentials: 13$
- Standard: 20$
- Premium: 350$
6. Salesforce
Salesforce is a powerful CRM and marketing automation platform widely used around the world. It is a preferred option for managing customer relationships and enhancing marketing strategies.
Salesforce Features
- Customer relationship management (CRM)
- Sales management
- Marketing automation
- Customer support and service
- Analytics and reporting
- Integration capabilities
- Mobile application support
- Collaboration tools
- E-commerce integration
- Security and compliance
- Artificial intelligence and machine learning
- Developer tools and community
- 1-month free trial
Salesforce Deals
- Slack Pro: 6.75€
- Starter: 25€
7. Zoho CRM
Zoho CRM is a platform specialized in customer relationship management. It contributes to business growth with features such as marketing automation and sales management.
Zoho CRM Features
- Customer relationship management (CRM)
- Sales management
- Marketing automation
- Customer support and service
- Analytics and reporting
- Integration capabilities
- Mobile application support
- Business intelligence (BI) and reporting
- E-commerce integration
- Communication and collaboration tools
- Security and compliance
- API and developer tools
- 1-month free trial
Zoho CRM Prices
- Standard: 18€
- Professional: 30€
- Enterprise: 45€
- Ultimate: 55€
8. Freshsales
Freshsales is a marketing and CRM platform focused on sales teams. It is an effective solution for strengthening customer relationships and increasing sales.
Freshsales Prices
- Customer relationship management (CRM)
- Sales management
- Marketing automation
- E-mail integration
- Analytics and reporting
- Mobile application support
- Tools for collaboration and communication
- Integration capabilities
- Time management and calendar integration
- Customer support and service
- E-commerce integration
- Security and compliance
- Free trial
Freshsales Prices
- Growth: 15$
- Pro: 39$
- Enterprise: 69$
9. Moosend
Moosend stands out with its user-friendly interface and visual marketing tools. It allows you to personalize your marketing strategies with flexible automation options.
Moosend Features
- E-mail marketing
- Automations
- Segmentation and targeting
- Landing page builder
- Form and survey builder
- Analytics and reporting
- E-mail analytics and tracking
- Integration capabilities
- E-commerce integration
- Mobile application support
- Security and compliance
- 30-day free trial
Moosend Prices
- Pro: 7$
10. Funnelkit
FunnelKit is a platform that makes it easy to build and manage sales funnels. It helps you attract and convert potential customers effectively.
Funnelkit Features
- Sales funnel builder for WordPress
- Automations
- Analytics
- Customization
- 24/7 support
- 14-day money-back guarantee
Funnelkit Prices
- Basic: 99$
- Plus: 179$
- Professional: 249$
- Elite: 399$
These platforms are designed to help small businesses optimize their marketing and ticket management processes. By choosing the one that best fits your needs, you can support the growth of your business. Stay tuned for more useful content.
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