10 Best Knowledge Base Software

January 8, 2024

You can use knowledge base software to meet your company’s information management needs. In this article, we have compiled the 10 best knowledge base software for you.

1. Grispi

Grispi offers storage space where you can safely store your customer and company information. It allows you to offer a personalised experience to your customers by filtering requests and information from different channels through special filters. You can also develop future-oriented sales strategies by analysing customer trends.

Features

Alotech integration,
Live chat,
Demand management,
Multi-channel demand management,
WhatsApp Business integration,
Social media integration,
Adding custom fields to requests,
Customize demand lists,
Reporting and analysis,
Google Translate integration,
Quick responses,
Trigger automations,
14-day free trial.

Grispi Prices

Start-up: 7$
Level Up: 14$
Enterprise: 39$

2. Confluence by Atlassian

Confluence by Atlassian stands out as a collaboration and documentation platform and offers a range of features for building vast knowledge bases. Users can create, edit and share content, and personalise their content with rich text editing features and interactive graphics tools.

Powerful search and indexing features help users gain quick access, while workflows and integration capabilities make content management more efficient. Multi-language support and customisable access controls also contribute to the platform providing a global and customisable solution. These features make Confluence a powerful tool for building large knowledge bases and facilitating collaboration.

Confluence with Atlassian Prices

Standard: 6.05$
Premium: 11.55$

3. Zendesk Guide

Zendesk Guide is a user-friendly knowledge base platform and aims to improve customer support processes. The platform facilitates content creation, editing and sharing processes. Users can customise their content with rich text editing tools and visual elements. Powerful search and indexing features help customers find the information they are looking for quickly and effectively.

Zendesk Guide organises content with category and tagging features and monitors the performance of the knowledge base with integrated analytics tools. It also provides a global and customisable solution by offering multi-language support and integration options. These features enable companies to effectively deliver information to customers and optimise support services.

Zendesk Guide Prices

Suite Team: 55$
Suite Growth: 89$
Suite Professional: 115$
Suite Enterprise: An offer needs to be received.

4. Freshdesk

Freshdesk is a platform designed to manage customer support processes and effectively deliver information to customers. Freshdesk’s knowledge base features facilitate users to create, edit and share content.

Category and tagging features organise content, integrated analytics tools monitor performance, and multi-language support provides global solutions. Freshdesk provides a range of tools for companies looking to improve their customer support experience and optimise their knowledge base.

Freshdesk Prices

Growth: 15$
Pro: 49$
Enterprise: 79$

5. Document360

Document360 is a comprehensive knowledge base solution, empowering content management with standout features. The platform offers rich text editing tools and visual elements to make it easy for users to create, edit and share content. It has powerful search and indexing features for fast and effective information retrieval.

Category and tagging options allow users to easily navigate through content as well as organise it. Document360 offers the ability to evaluate the effectiveness of the knowledge base with integrated analytical tools and performance monitoring features.

Document360 Prices

Standard: 149$
Professional: 299$
Business: 399$
Enterprise: 599$

6. Helpjuice

Helpjuice is a platform that makes it easy for users to create, organise and share knowledge bases. This platform has features such as a user-friendly interface, customisable design options and rich media integration. It also offers categories, tags and search options to effectively organise complex content.

Helpjuice also offers an easy editing process that allows users to keep their information up to date and the ability to monitor the performance of published content. In this way, companies can optimise their customer support processes and facilitate knowledge sharing among employees.

Helpjuice Prices

Standard: 120$

7. ProProfs Knowledge Base

ProProfs Knowledge Base is a platform that makes it easy for companies and teams to create, organise and share their knowledge base. This platform has features such as a user-friendly interface, customisable design options, multi-language support and mobile compatibility. It also provides quick access to content with easy search and navigation options.

ProProfs Knowledge Base allows users to create interactive content and integrate rich media. With instant update and monitoring features, companies can keep their information up-to-date and track their content performance. This platform is aimed at companies that want to improve customer support processes and increase knowledge sharing among employees.

ProProfs Knowledge Base Prices

Annual: 49$

8. Kayako

Kayako is a platform that helps companies manage their customer support processes and includes knowledge base features. This platform comes with customisable design options and multi-language support. They can also enrich their knowledge base with features such as interactive elements, visuals and video integration.

Kayako offers the possibility to monitor content performance through search options and analytical reports. In this way, companies can resolve customer queries quickly and effectively, increase customer satisfaction and facilitate information sharing between internal teams.

Kayako Prices

Offers are required for all packages.

9. MadCap Flare

MadCap Flare is a content management and publishing platform that streamlines technical communication and documentation processes. MadCap Flare’s knowledge base features include support for multiple output formats, customisable templates and styles, built-in content reuse, the ability to add interactive elements (e.g. images, videos, and tables), support for multiple languages, integration for teamwork, and a variety of offline and online output options.

MadCap Flare makes it easier for technical writers to create, manage, and publish content, making knowledge bases more effective and accessible.

MadCap Flare Prices

Flare: 182$
Central: 311$

10. Help Scout

The Help Scout knowledge base is a tool that enables customers to self-help. This tool supports various types of content such as FAQs, articles, tutorials and videos.

The Help Scout knowledge base makes it easy for users to create, edit and manage content. It also helps customers find content with features such as search and filtering.

Help Scout Prices

Standard: 20$
Plus: 40$
Pro: 65$

We have come to the end of our article where we examined the 10 best knowledge base software you can choose for your company. Stay tuned for useful content like this.

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