Zohodesk Alternative
10 Customer Support Software Recommendations
- 18/07/2023
With customer support software, you can manage requests from your customers through different channels on a single platform. You can respond to requests quickly, provide 24/7 support with AI-powered chatbots, and even make voice calls with appropriate integrations. In this article, we will recommend 10 different customer support software that you can choose as an alternative to Zohodesk.
1. Grispi
Grispi is a very easy-to-use customer support software that you can choose instead of Zohodesk. With its integrations, Grispi provides the opportunity to manage requests from different channels from a single area. Thanks to Alotech integration, you can instantly respond to your requests that fall as inbound calls via Grispi. You can also make outgoing calls and use the voice response feature to answer calls. Thanks to this integration, you can match incoming calls with requests and track call history and records through the request.
Grispi’s simple and easy-to-use filter system allows you to list your requests by transaction status, person or department. With these filters, you can filter the work plans of certain employees or groups and track their work.
Another feature that makes Grispi stand out among customer support software is Google Translate integration. With this integration, requests can be instantly translated into any language.
In Grispi, repetitive requests from customers can be collected under a single ticket. In this way, you can view all incoming requests on a single ticket without data loss.
Thanks to the trigger feature, requests can be directed according to certain criteria. For example, you can automatically forward a request containing the word “refund” to the finance department.
In Grispi you can also create a satisfaction survey. Thanks to surveys, you can take your customers’ suggestions and complaints and make improvements.
Pricing
| Start-up | 7 $ |
| Level Up | 14 $ |
| Enterprise | 39 $ |
Highlights
- Alotech integration,
- Live chat,
- Demand management,
- Multi-channel demand management,
- WhatsApp Business integration,
- Social media integration,
- Adding custom fields to requests,
- Customize demand lists,
- Reporting and analysis,
- Google Translate integration,
- Quick responses,
- Trigger automations,
- 2-month free trial.
2. Zendesk
Zendesk is the platform of choice for customer service and support software. Businesses use Zendesk to manage customer demands, improve relationships and increase customer satisfaction. Zendesk can aggregate requests from different channels on a single platform. Here you can automatically record requests from different channels such as e-mails, phone calls and social media messages and direct them to the relevant departments.
Zendesk provides self-service support for customers to solve their own problems. You can create a comprehensive knowledge base or a frequently asked questions (FAQ) section. In addition, live chat feature is among the features offered by this customer support platform.
Zendesk enables you to monitor and analyze your customer support performance. With different reports and analysis tools, you can track important metrics such as response times, customer satisfaction and team productivity.
Pricing
|
Suite Team |
55 $ |
|
Suite Growth |
89 $ |
|
Suite Profesional |
115 $ |
Highlights
- Demand management,
- Self-service support,
- Live chat,
- Telephone support,
- Social media integration,
- Reporting and analytics,
- Artificial intelligence integration,
- Customizable filters.
3. Intercom
Intercom helps businesses manage customer interactions, enhance customer experience and increase customer satisfaction. It enables businesses to interact with their customers and offer them personalized support. Similar to alternative customer support software, you can meet requests from different channels through Intercom.
Intercom Desk allows you to segment your customers based on demographics, behavior and other criteria. This allows you to better understand your customers, offer personalized support and improve your marketing strategies. You can analyze the requests from your customers via Intercom and create reports with special filters.
Pricing
|
Starter |
74 $ |
|
Pro |
An offer needs to be received. |
|
Premium |
An offer needs to be received. |
Highlights
- Email marketing,
- Automated messages,
- Demand management,
- Product messaging,
- Live chat,
- Measurement and analysis,
- Help desk
- Data analysis,
- 14-day free trial.
4. Hubspot Service Hub
HubSpot Service Hub is one of the customer support software you can choose as an alternative to Zohodesk. HubSpot offers the ability to create and manage customer profiles. It provides the ability to store and view details about customers, past interactions, purchase history and demographic information.
Through HubSpot, you can communicate with your customers in real time and answer their questions. You can also create automated and self-service responses through chatbots. You can automate repetitive tasks and quickly manage customer requests. You can shorten response times with ticket automation.
Pricing
|
Starter CRM |
20 $ |
|
Professional |
450 $ |
|
Enterprise |
1.200 $ |
Highlights
- Self-service content,
- Ticket management,
- Integrations,
- Chatbot and automatic response system,
- SLA,
- Customer feedback,
- A free trial is available.
5. Freshdesk
Freshdesk is one of the customer support software with a simple and easy-to-use interface among Zohodesk alternatives. With integrations such as social media, e-mail and telephone, you can quickly meet the demands of your customers. With the self-service support feature, you can enable your customers to solve their problems themselves, thus saving your employees’ time.
Freshdesk provides the ability to receive and respond to customer emails, classify and prioritize emails. With email integration, you can make customer communication more efficient and provide fast responses. In addition, with the live chat feature, customers can ask their questions in real time and increase satisfaction.
Pricing
|
Growth |
15 $ |
|
Pro |
49 $ |
|
Enterprise |
79 $ |
Highlights
- SLA management,
- Demand management,
- Workflow automation,
- Automatic assignment,
- Reporting and analysis,
- Knowledge base,
- Automatic assignment,
- 21-day free trial.
6. Jira Desk
Jira Service Desk is a software solution for managing customer support processes. Jira Service Desk helps businesses manage and resolve requests, issues and complaints. It is a particularly popular option for IT support desks and customer service departments.
Jira Service Desk allows you to create and manage service level agreements (SLAs). With SLAs, you can prioritize requests, track response times and measure performance to increase customer satisfaction. It can also provide integration with other Atlassian products (e.g. Jira Software) and various third-party tools. Jira Desk offers the opportunity to optimize IT service management processes and comply with standards by supporting ITIL principles.
Pricing
|
Standard |
21 $ |
|
Premium |
47 $ |
|
Enterprise |
An offer needs to be received. |
Highlights
- SLA,
- Demand management,
- ITIL compliance,
- Integrations,
- Customer portal,
- Self-service content,
- Workflow management,
- 7-day free trial.
7. Help Scout Desk
Help Scout Desk is a customer support software that you can use as a Zohodesk alternative. You can provide multi-channel support through Help Scout and increase your customer satisfaction with integration and analytics features. Help Scout gives you the possibility to store and view details about your customers. Through this platform, you can create customer profiles, examine past interactions and create analyzes accordingly.
Help Scout provides integration with other important tools and platforms. For example, you can integrate with CRM systems, e-commerce platforms and social media channels. You can also support teamwork with Help Scout. Multiple users can collaborate on the same requests, share notes and resolve issues quickly.
Pricing
|
Standard |
$25 (Monthly) |
|
Plus |
50 $ (Monthly) |
|
Pro |
65 $ (Annual fee only.) |
Highlights
- Demand management,
- Content management,
- Collaboration and note sharing,
- Follow-up and guidance,
- Feedback,
- Performance analysis,
- A free trial is available.
8. Azure Desk
Azure Desk is a platform under the umbrella of Microsoft. With Azure Desk, you can manage customer requests, resolve technical issues and provide support.
With Azure Desk, you can automatically route customer requests and assign them to the people and departments you want. This software can also work integrated with other Microsoft software.
Pricing
|
Plus |
50 $ |
Highlights
- Customer communication management,
- Demand management,
- Customizable workflows,
- Integrations,
- Reporting and analysis,
- 14 days trial period.
9. Kustomer
Kustomer, one of the Zohodesk alternatives, aims to unify multi-channel customer communication in one place. Kustomer collects and tracks customer requests in a central location. It presents customer requests from emails, live chats, phone calls, social media messages and other channels in a single interface.
Kustomer Desk allows you to monitor and analyze customer support performance. By tracking metrics, you can measure response times, customer satisfaction, workload and other performance indicators. You can also provide quick answers to common questions using automated answers.
Pricing
|
Professional |
29 $ |
|
Business |
49 $ |
|
Enterprise |
89 $ |
|
Ultimate |
139 $ |
Highlights
- Data analytics,
- Demand management,
- Chatbot and automated responses,
- Customer communication management,
- Integrations,
- Free trial available.
10. Front Desk
Our last stop among our suggestions for Zohodesk alternatives is Front Desk. You can easily manage tasks such as customer requests, team collaboration, reporting, analysis and self-service support via Front Desk.
With the filtering system in Front Desk, you can track the work assigned to your employees and assign work plans to certain groups. You can plan specific tasks for specific dates on the calendar. With e-mail and messaging integrations, you can meet your customer demands instantly.
Pricing
|
Growth |
59 $ |
|
Scale |
99 $ |
|
Premier |
229 $ |
Highlights
- Task and calendar management,
- Integrations,
- Customer profile management,
- Communication history,
- Sales monitoring.
Which Customer Support Software Should You Choose Instead of Zohodesk?
We have come to the end of our recommendations for customer support software that you can choose as an alternative to Zohodesk. When choosing our support software, we recommend that you consider your company’s needs, expectations and budget. First of all, evaluating the platforms that offer free trials will make it easier for you to choose. Which Zohodesk alternative do you prefer?
For more information about Grispi, an affordable and easy-to-use customer support software, be sure to contact us for a free trial.
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