10 Best Freshdesk Alternatives for Customer Support
- 10/01/2025
With customer support software, you can collect requests from different channels on a single platform and easily track and manage them. These tools help increase the efficiency of your support team and enable them to deliver a better customer experience by responding to inquiries as quickly as possible.
If you’re looking for affordable and easy-to-use customer support software, you’re in the right place. We’ve reviewed 10 different alternatives you can use instead of Freshdesk — one of the most preferred solutions in the market.
1. Grispi
Our first recommendation as an alternative to Freshdesk is Grispi. Known for its intuitive interface, Grispi consolidates customer tickets from multiple channels into one platform. It offers integrations with social media, email, and phone systems. Additionally, you can create time-saving quick replies and templates within the app.
Using customizable filters and triggers, you can automatically route tickets to specific employees or departments and ensure that the right people handle the right topics.
With Grispi’s Alotech integration, you can receive, make, and record calls. Tickets created for phone calls can be tracked and reported in detail.
You can merge related tickets into a single thread to avoid confusion or data loss. Thanks to its Google Translate integration, you can instantly translate customer messages into your preferred language.
If you’re seeking an affordable and flexible Freshdesk alternative, Grispi is a strong option. Contact us to try Grispi — with plans starting at just $7, a user-friendly design, and advanced features — free for 14 days.
Pricing
| Start-up | 7 $ |
| Level Up | 14 $ |
| Enterprise | 39 $ |
Highlights
- Multi-channel ticket management
- WhatsApp Business & social media integration
- Live chat
- Alotech integration
- Custom ticket listing and fields
- Reporting and analytics
- Google Translate integration
- Quick replies
- Trigger automations
- 14 day free trial
2. Zohodesk
Zoho Desk is a cloud-based customer support solution developed by Zoho Corporation. It’s designed for businesses that want to manage their customer service processes efficiently and effectively.
The platform automatically creates tickets for incoming support requests and allows teams to assign, prioritize, and track them. Zoho Desk also includes detailed reporting and analytics capabilities.
It supports integrations with phone systems, social media platforms, and email. A live chat feature further enhances real-time customer interaction.
Pricing
| Standard Plan | 14 € |
| Professional Plan | 23 € |
| Enterprise Plan | 40 € |
Highlights
- Ticket management
- Automatic assignment and prioritization
- Self-service and customer portals
- SLA management
- Workflow automation
- Reporting and analytics
- Integrations
- 30-day free trial
3. Zendesk
Zendesk is a well-known cloud-based customer support solution used across industries. It enables businesses to resolve customer issues faster and more effectively while improving team efficiency through ticketing and collaboration tools.
Zendesk integrates with popular apps and allows you to manage multi-channel requests from a single dashboard. Self-service portals and powerful analytics help customers and agents alike.
Pricing
| Suite Team | 55 $ |
| Suite Growth | 89 $ |
| Suite Professional | 115 $ |
Highlights
- Ticket management
- Self-service support
- Live chat & phone support
- Social media integration
- Reporting and analytics
- AI integration
- Customizable filters
4. LiveAgent
LiveAgent is a comprehensive help desk solution that supports ticketing across phone, email, chat, social media, and other channels. It consolidates all requests on a centralized platform for easier management.
You can auto-route, prioritize, and reply to tickets using predefined templates. Ticket history is stored for future reference, and advanced reporting provides actionable insights. The live chat feature enables real-time customer support.
Pricing
Small | 9 $ |
Medium | 29 $ |
Large | 49 $ |
Enterprise | 69 $ |
Highlights
- Live chat
- Multi-channel communication
- Email and phone integration
- Social media integration
- Knowledge base & help center
- Reporting and analytics
- 14-day free trial
5. Groove
Groove is a user-friendly, multi-channel customer support software. It converts incoming requests into tickets and allows teams to assign them to the right departments or agents.
Groove supports social media integrations and can automatically generate tickets from messages and comments. It also includes sales funnel tracking tools to manage leads and organize the sales process.
Pricing
| Starter | 16 $ |
| Plus | 36 $ |
| Pro | 56 $ |
Highlights
- Customer profile management
- Sales funnel tracking
- Email and communication management
- Social media integration
- Task management
- Reporting and analytics
- 7-day free trial
6. Gorgias
Gorgias is designed primarily for e-commerce platforms, integrating with Shopify, Magento, and WooCommerce. It improves agent productivity by automating repetitive tasks like FAQs and routing.
AI and machine learning are used to provide faster, smarter replies. Gorgias can pull order details directly into tickets and assist customers with real-time updates.
Pricing
- Pro: 360$
Highlights
- Multi-channel support
- AI-powered replies & templates
- Ticket tagging and categorization
- Customer database
- Order data integration
- Performance analytics
- Free trial available
7. Intercom
Intercom is a popular solution among SaaS, e-commerce, and digital platforms. It blends customer support with marketing automation to improve the entire customer journey.
The platform offers messaging tools, live chat, and real-time segmentation. With automatic messaging and customer profiling, Intercom enables personalized, timely communication.
Pricing
| Essencial | $39 |
| Advanced | $99 |
| Expert | $139 |
Highlights
- Product messaging
- Campaign measurement & analytics
- Live chat
- Email marketing
- Ticketing system
- Automated replies
- Segmentation tools
- 14-day free trial
8. Happyfox
HappyFox is a cloud-based ticketing platform offering support across email, phone, live chat, and social media. It allows customers to connect using their preferred channel.
AI features enable intelligent replies, while robust analytics help businesses measure team performance. HappyFox also supports customer satisfaction surveys and self-service portals.
Pricing
|
Mighty |
26 $ |
|
Fantastic |
39 $ |
|
Enterprise |
52 $ |
|
Enterprise Plus |
64 $ |
Highlights
- Customer profile management
- Ticket categorization
- Task and calendar management
- Surveys and feedback tools
- Chatbot and live chat
- Reporting and analytics
- Integrations
9. Help Scout
Help Scout is a customer support solution tailored for small to mid-sized businesses. It allows support teams to respond to emails as tickets, while also supporting live chat, phone, and social media.
Multiple agents can collaborate on the same ticket using internal notes, enabling fast, coordinated responses. Help Scout also includes profiling and analytics features to enhance support efficiency.
Pricing
| Standard | $20 |
| Plus | 40 $ |
| Pro | 65 $ |
Highlights
- Ticket tracking
- Collaboration and internal notes
- Email and chat integration
- Performance reporting
- Knowledge base
- Customer feedback tools
- Free trial available
10. Front Desk
Front Desk is a modern help desk solution that offers multi-channel ticket tracking, calendar-based task management, and CRM features.
It supports email, social media, and messaging platforms, and allows integration with your existing apps. You can manage deadlines using the built-in calendar and streamline your sales and communication workflows.
Pricing
| Growth | 59 $ |
| Scale | 99 $ |
| Premier | 229 $ |
Highlights
- Customer communication history
- Task and calendar management
- Sales tracking
- App integrations
- Ticket filtering by person or department
Which Freshdesk Alternative Should You Choose?
We’ve reviewed the top 10 Freshdesk alternatives to help you choose the best fit for your business. Each software solution offers unique features, pricing plans, and integration capabilities. Consider your team’s size, support channels, and automation needs when making your decision.
Don’t forget to try Grispi, one of the best-value Freshdesk alternatives, free for 14 days. Let us help you improve your customer support operations with powerful yet simple tools.
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