10 Customer Support Softwares of Freshdesk
- 28/10/2024
With customer support software, you can collect your requests from different channels on a single platform and easily track and manage them. With this software, you can increase the efficiency of the support team and help them have a more positive experience by responding to customer requests as soon as possible. If you’re looking for affordable and easy-to-use customer support software, you’re in the right place. We have reviewed 10 different alternatives that you can use instead of Freshdesk, one of the most preferred customer support software.
1. Grispi
Our first recommendation for customer support software to replace Freshdesk is Grispi. Offering a simple interface, Grispi combines requests from different channels on a single platform. Social media, e-mail and phone integrations are among the other services offered by Grispi. In addition, time-saving quick responses and templates can also be created through the app.
With customizable filters and triggers, you can automatically direct requests to the employees and departments you want, and ensure that certain topics are viewed by certain people.
With the Alotech integration offered by Grispi, you can receive incoming calls, make calls and record calls. You can create detailed analysis and reports with requests opened specifically for calls.
You can combine related requests into a single ticket, thus preventing potential confusion or data loss. With Grispi, which also has Google Translate integration, you can instantly translate requests into the language you want.
If you are looking for an affordable Freshdesk alternative, Grispi is a good option for you. You can contact us to try Grispi, which stands out with its prices starting from $20, easy-to-use simple structure and technological facilities, for free.
Pricing
| Start-up | 7 $ |
| Level Up | 14 $ |
| Enterprise | 39 $ |
Highlights
- Multi-channel demand management,
- Whatsapp Business and social media integration,
- Live chat,
- Alotech integration,
- Ability to customize the listing of requests,
- Adding custom fields to requests,
- Reporting and analysis,
- Google Translate integration,
- Quick responses,
- Trigger automations,
- 2-month free trial.
2. Zohodesk
Zoho Desk is a cloud-based software developed by Zoho Corporation and used for customer support management. Zohodesk is designed for businesses that want to manage their customer service processes effectively and efficiently.
This software is used to collect and manage support requests, issues and feedback from businesses on one centralized platform. On the platform, tickets are automatically created for customer requests and work follow-up is provided through these tickets. The support team can create assignments and prioritizations on tickets and generate reports and analysis.
Zohodesk can also provide phone, social media and email integrations. Live support service is also among the details that make this software stand out.
Pricing
| Standard Plan | 14 € |
| Professional Plan | 23 € |
| Enterprise Plan | 40 € |
Featured Features
- Customer requests management,
- Automatic assignment and prioritization,
- Self-service portal,
- Customer portal,
- SLA management,
- Workflow automation,
- Reporting and analysis,
- Integrations,
- 30-day free trial.
3. Zendesk
Another customer support software you can choose as an alternative to Freshdesk is Zendesk. Zendesk, which provides cloud-based services, can be used by companies from different sectors and scales. It helps to increase customer satisfaction by handling customer demands faster and more effectively. It can increase the efficiency of the support team with ticket management and collaboration features.
Zendesk can easily integrate with other popular applications. You can view requests from different channels on a single screen and speed up your workflows with tools such as live support and reporting. You can also create self-service support areas on Zendesk to help your customers find solutions to their problems quickly.
Pricing
| Suite Team | 55 $ |
| Suite Growth | 89 $ |
| Suite Professional | 115 $ |
Highlights
- Demand management,
- Self-service support,
- Live chat,
- Telephone support,
- Social media integration,
- Reporting and analytics,
- Artificial intelligence integration,
- Customizable filters.
4. LiveAgent
LiveAgent is a popular software used to manage customer service and support processes. Like other customer support software, it is designed to track and manage customer requests through various communication channels. You can interact with customers via phone, email, live chat, social media and other channels.
With LiveAgent, you can efficiently manage incoming requests by collecting them on a single central platform. You can automatically redirect, prioritize or respond to tickets opened with incoming requests with ready-made templates. You can view the history of tickets opened specific to requests and generate reports about the transactions made. With the real-time live chat feature, you can provide instant feedback to your customers.
Pricing
Small | 9 $ |
Medium | 29 $ |
Large | 49 $ |
Enterprise | 69 $ |
Highlights
- Live chat,
- Multi-channel communication,
- Email management,
- Phone integration,
- Social media integration,
- Knowledge base and help center,
- Reporting and analysis,
- 14-day free trial available.
5. Groove
Groove is one of the most preferred alternatives among multi-channel customer support software. Through this platform, you can track requests, manage incoming requests, direct them to the relevant departments and resolve them. Incoming requests are automatically converted into tickets in Groove. Trigger properties can be assigned to specific people.
Groove can also be integrated with social media applications. It can automatically open tickets for messages and comments received through social media channels. With Groove, which also has a sales funnel management feature, you can track your potential customers and organize your sales processes.
Pricing
| Starter | 16 $ |
| Plus | 36 $ |
| Pro | 56 $ |
Highlights
- Customer profile management,
- Sales funnel management,
- Communication and e-mail management,
- Social media integration,
- Task management,
- Reporting and analytics,
- 7-day free trial available.
6. Gorgias
Gorgias is a customer support software mostly preferred by e-commerce sites. It works integrated with popular e-commerce platforms such as Shopify, Magento and WooCommerce. Gorgias increases the efficiency of the support team by automating repetitive or routine tasks. For example, it can provide automated answers to frequently asked questions or automatically route some actions.
It uses artificial intelligence and machine learning technologies to help deliver faster and more accurate answers. It can integrate order information into requests and provide customers with information about the status of their orders.
Pricing
- Pro: 360$
Highlights
- Multi-channel communication management,
- Automatic response and templates,
- Artificial intelligence integration,
- Categorization and tagging,
- Customer database,
- Performance analysis,
- Free trial available.
7. Intercom
We continue our recommendations with Intercom, another software you can choose as an alternative to Freshdesk. Intercom is a preferred customer support and marketing platform, especially for SaaS companies, e-commerce businesses and online platforms. With its user-friendly interface, powerful features and customer-centric approach, it helps businesses deliver a better customer experience.
Intercom can create and send customized campaigns and marketing messages to customers. It can collect customer information and interaction history in one place. Thanks to the automatic messaging feature, it can send messages to customers with predetermined templates.
Pricing
| Essencial | $39 |
| Advanced | $99 |
| Expert | $139 |
Highlights
- Product messaging,
- Measurement and analysis,
- Live chat,
- Email marketing,
- Customer demand management,
- Automated messages,
- Help desk
- Data and segmentation
- 14-day free trial.
8. Happyfox
Happyfox is a demand management platform that aims to increase customer satisfaction and business relationships. The platform, like similar software, is cloud-based. HappyFox supports customer communication through various channels such as email, phone, live chat, social media and more. Customers can contact the business through their preferred channel.
Thanks to its reporting and analysis features, it can measure employee performance. Using artificial intelligence and machine learning technologies, it can provide smart responses to customers based on their requests.
Happyfox can also organize surveys to measure customer satisfaction. With its self-service support feature, it can help customers quickly by relieving the workload of employees.
Pricing
|
Mighty |
26 $ |
|
Fantastic |
39 $ |
|
Enterprise |
52 $ |
|
Enterprise Plus |
64 $ |
Highlights
- Customer profile management,
- Sales funnel management,
- Customer service management,
- Task and calendar management,
- Reporting and analysis,
- Integrations,
- Chatbot and live chat.
9. Help Scout
Help Scout is a customer support software designed specifically for small and medium-sized businesses, aiming to provide a more personalized and effective experience. The platform can receive customer requests via e-mail and record these requests as tickets for follow-up. Help Scout can collect and manage customer communication across different channels. There are also phone, live chat and social media integrations.
Help Scout allows multiple support agents to work on the same ticket and add notes. This strengthens team collaboration and ensures faster response to requests. Other features include customer profiling and analysis tools.
Pricing
| Standard | $20 |
| Plus | 40 $ |
| Pro | 65 $ |
Highlights
- Content management,
- Customer communication management,
- Follow-up and guidance,
- Collaboration and note sharing,
- Performance analysis,
- Feedback
- Free trial available.
10. Front Desk
Our last customer support software recommendation as an alternative to Freshdesk is Front Desk. Multi-channel demand tracking is possible through the Front Desk. Thanks to email, social media and messaging integrations, you can quickly resolve customer requests. With Front Desk, which has a calendar feature, you can set the due dates of your work, thus you can manage and save time.
You can integrate Front Desk with your other applications, which also offers details such as a filtering system that offers visibility specific to people and departments, sales tracking feature and contact history.
Pricing
| Growth | 59 $ |
| Scale | 99 $ |
| Premier | 229 $ |
Highlights
- Customer profile management,
- Communication history,
- Task and calendar management,
- Sales monitoring,
- Integrations.
Which Customer Support Software Should You Choose Instead of Zohodesk?
We have come to the end of our recommendations for customer support software that you can choose as an alternative to Freshdesk. Each company has different service expectations and budgets. It is very important that the platform you will use for customer demand management fully meets your expectations. Don’t forget to contact us to try Grispi, one of the best Freshdesk alternatives, for free.
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