10 Customer Support Software Alternatives to Help Scout
- October 28, 2024
If you’re looking for an alternative to Help Scout, we’ve reviewed 10 customer support platforms that offer different features and pricing options. These tools can help you manage customer inquiries efficiently and enhance overall satisfaction.
1. Grispi
Grispi is an affordable and easy-to-use Help Scout alternative. It allows you to collect customer inquiries from various channels into one centralized platform. With its live chat feature, you can instantly respond to website visitors, route their requests to the appropriate departments, and increase customer satisfaction.
Its cloud-based call center enables you to turn phone inquiries into support tickets. You can also track resolution times and analyze support performance through detailed reporting. Additional features like email management and custom forms are included as well.
Grispi Prices
- Start-up: 7$
- Level Up: 14$
- Enterprise: 39$
2. Helpshift
Helpshift is a mobile-first customer service platform designed for in-app support. It allows users to submit requests, ask questions, and resolve issues directly within mobile applications.
Key features include real-time chat, automated responses, analytics, and customizable self-service tools to improve customer experience and satisfaction.
Prices
- Starter: 150$
- Growth: Custom pricing
- Enterprise: Custom pricing
3. Jira Service Management
Jira Service Management is a robust platform for IT service management and customer support. It helps teams manage IT services, customer inquiries, and internal operations with customizable workflows, SLA tracking, and service catalog features.
Seamless integration with other Atlassian tools boosts team collaboration and productivity.
Prices
- Standard: 22.05$
- Premium: 49.35$
- Enterprise: Custom pricing
4. HelpCrunch
HelpCrunch is an intuitive customer communication platform combining live chat, email, and support tools. It includes features like automated messaging, personalized email campaigns, and a powerful live chat system.
Advanced analytics and reporting tools help you monitor engagement and improve the overall customer experience.
Prices
- Basic: 12$
- Pro: 20$
- Unlimited: 495$
5. Deskero
Deskero is a customer service platform designed to strengthen customer relationships. It offers a user-friendly interface and supports multi-channel communication through live chat, email, phone, and social media.
Customizable workflows and automation improve team efficiency, while detailed reporting helps you optimize performance.
Prices
- Growth: 9$
- Business 25$:
- Premium: 90$
6. Userlike
Userlike is a customer communication tool focused on live chat and messaging. It enables businesses to interact with website visitors and customers in real time, with fully customizable features and a user-friendly interface.
Its analytics tools help track engagement and enhance customer service continuously.
Prices
- Team: 90$
- Corporate: 290$
- Flex: Custom pricing
7. TeamSupport
TeamSupport is a B2B-focused support platform tailored for business-to-business interactions. It offers a suite of tools including ticketing, workflow automation, and collaborative features to manage technical support and customer communication.
Its reporting and analytics capabilities help improve performance across support teams.
Prices
- Essential: 49$
- Enterprise: 69$
- Complete Customer Support Suite: 119$
8. Teamwork Desk
Teamwork Desk helps businesses streamline customer support with features like ticket management, collaboration tools, and self-service portals. It allows teams to track, prioritize, and resolve customer issues efficiently.
Automated responses and customizable knowledge bases enhance the support experience for both customers and agents.
Prices
- Starter: 8.50$
- Pro: 15$
- Premium: 29.50$:
- Enterprise: Custom pricing
9. osTicket
osTicket is a popular open-source support ticket system. It offers flexibility and customizability for businesses looking for a low-cost, reliable solution.
Features include ticket management, auto-responses, issue categorization, and reporting tools to track performance and improve service quality.
Prices
- Cloud-Hosted: 12$
- Virtual Appliance: Custom pricing
10. Helpjuice
Helpjuice is a knowledge base and self-service solution that helps reduce the burden on support teams. It enables businesses to create a searchable knowledge base where customers can find answers to common questions.
Powerful content organization, analytics, and performance tracking tools help optimize support efficiency.
Prices
- Starter: 120$
- Run-up: 200$
- Premium Limited: 289$
- Enterprise: Custom pricing
You can try Grispi free for 14 days and request a demo account to explore its features firsthand.
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