10 Different Customer Support Software You Can Use Instead of Help Scout
- February 19, 2024
For those looking for a different alternative in customer support, we have reviewed software similar to Help Scout. Here you can find software with different features and prices that you can use to manage customer requests.
1. Grispi
Grispi is an affordable and easy-to-use alternative to Help Scout. With its integrations, you can collect tickets from different channels in a single area. With the live chat tool, you can meet the instant tickets coming to your website, direct the tickets to the relevant departments and increase customer satisfaction in this way.
With the cloud call center, you can turn the requests received through calls into tickets and detail the resolution time of customer problems from the analysis and reporting area. Many more features such as e-mail management and custom forms are waiting for you in Grispi.
Grispi Prices
- Start-up: 7$
- Level Up: 14$
- Enterprise: 39$
2. Helpshift
Helpshift is a mobile-focused customer service platform. This platform is specifically designed to offer in-app customer support. Helpshift allows users to submit support requests, ask questions and resolve issues directly through mobile apps.
Helpshift offers advanced features. For example, real-time chat, automated responses, analytics tools and customizable self-service resources to improve customer satisfaction. In this way, businesses can offer an effective solution to improve the customer experience and increase customer satisfaction.
Prices
- Starter: 150$
- Growth: Requires a quotation.
- Enterprise: Requires a quotation.
3. Jira Service Management
Jira Service Management is a powerful IT service management and customer support platform. It enables businesses to manage IT services, customer support and various operational processes. Offering flexibility and scalability, this platform is equipped with key features such as customizable workflows, service catalog management, SLA tracking and reporting.
It is also easy to integrate with other Atlassian products, which increases collaboration and improves team efficiency. Jira Service Management provides a powerful solution for both IT departments and customer support teams. It helps businesses increase customer satisfaction and improve operational efficiency.
Prices
- Standard: 22.05$
- Premium: 49.35$
- Enterprise: Requires a quotation.
4. HelpCrunch
HelpCrunch is a user-friendly customer communication platform. By combining live chat, email and customer support components, it offers businesses a broad set of tools to engage with their customers. The integrated customer support system is feature-rich and helps increase customer satisfaction with functions such as automated messages, personalized emails and live chat.
Advanced analytics and reporting features allow businesses to monitor and evaluate interaction data. In this way, HelpCrunch helps businesses strengthen customer relationships and deliver a better customer experience.
Prices
- Basic: 12$
- Pro: 20$
- Unlimited: 495$
5. Deskero
Deskero is a customer service support platform that helps businesses strengthen their customer relationships. It is equipped with a user-friendly interface and multi-channel communication features. It makes it easy to interact with customers with features such as live chat, email, phone and social media integration.
It increases efficiency with tools such as customizable workflows and automated responses. Advanced reporting features allow businesses to monitor their performance and make improvements. Deskero offers a comprehensive solution to increase customer satisfaction and enable businesses to operate more efficiently.
Prices
- Grow: 9$
- Business 25$:
- Premium: 90$
6. Userlike
Userlike is an interaction-oriented customer communication platform. It allows businesses to provide live chat, messaging and support to their customers through their websites. With its user-friendly interface and customizable features, businesses can personalize customer communication and reflect their brand identity.
Integrated analytics and reporting features allow businesses to track and evaluate engagement data, which helps them continuously improve the customer experience. Userlike enables businesses to communicate effectively with their customers, increasing customer satisfaction and strengthening brand loyalty.
Prices
- Team: 90$
- Corporate: 290$
- Flex: Requires a quotation.
7. TeamSupport
TeamSupport is a B2B customer support software that helps businesses manage their customer service processes. It is designed with a collaborative approach and focuses specifically on B2B (business-to-business) customers. It offers a rich feature set that includes key components such as technical support, help desk and customer communication.
It offers advanced tools to track customer requests, manage workflows and facilitate information sharing across teams. TeamSupport also enables businesses to measure their performance and make improvements by analyzing customer data and generating reports.
Prices
- Essential: 49$
- Enterprise: 69$
- Complete Customer Support Suite: 119$
8. Teamwork Desk
Teamwork Desk is a user-friendly customer support platform that helps businesses effectively manage their customer support processes. It is equipped with advanced collaboration features and teamwork tools, making it easy to solve problems and share information among support team members.
It offers a flexible ticket management system to track, prioritize and respond to customer requests. It helps customers solve their own problems with features such as customizable self-service portals and automated responses. Teamwork Desk enables businesses to increase customer satisfaction and make customer support processes more efficient.
Prices
- Starter: 8.50$
- Pro: 15$
- Premium 29.50$:
- Enterprise: Requires a quotation.
9. osTicket
osTicket is an open source customer support software and allows businesses to effectively manage customer requests. It is equipped with a user-friendly interface and flexible configuration options, so businesses can customize it to their needs.
It offers basic features such as ticket management, automated responses, categorization and prioritization, as well as customizable reporting and analytical tools. This enables businesses to effectively monitor, respond and track customer requests. osTicket provides a reliable solution that businesses can use to increase customer satisfaction and optimize their support processes.
Prices
- Cloud-Hosted: 12$
- Virtual Appliance: Requires a quotation.
10. Helpjuice
Helpjuice is a platform that provides knowledge base and self-service support solutions. It stands out with its easy-to-use features. It allows businesses to create and manage a comprehensive knowledge base to solve customer queries.
Customizable content editing tools make it easy to organize complex information. With analysis and reporting features, businesses can monitor and improve their knowledge base performance. Helpjuice helps businesses increase customer satisfaction and reduce support burden.
Prices
- Starter: 120$
- Run-up: 200$
- Premium Limited: 289$
- Enterprise: Requires a quotation.
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