Yolcu360 Increased the Conversion Rate of Customers Who Abandoned Carts by 65% with Grispi
Thanks to Grispi integration, Yolcu360 increased its customer recovery rate by 65%, increased its operational efficiency and maximized customer experience.
As Yolcu360, we are thrilled to be partnering with Grispi to elevate our customer service in the travel industry and ensure the utmost satisfaction for our guests.
Grispi serves as a unified platform integrated with our call center and all portals, enabling us to manage call reception, request creation, and service tracking processes efficiently and seamlessly through a single interface.
Grispi empowers us to respond to guest inquiries promptly and effectively, while simultaneously enhancing guest satisfaction and maintaining operational efficiency.
This collaboration, with Grispi’s evolving features and newly added products, contributes to the continuous improvement of Yolcu360’s service quality and its strong positioning in the market.
Our partnership with Grispi stands as an inspiration for other brands in the industry, demonstrating the potential for exceptional customer service and operational excellence.
Grispi serves as a unified platform integrated with our call center and all portals, enabling us to manage call reception, request creation, and service tracking processes efficiently and seamlessly through a single interface.
Grispi empowers us to respond to guest inquiries promptly and effectively, while simultaneously enhancing guest satisfaction and maintaining operational efficiency.
This collaboration, with Grispi’s evolving features and newly added products, contributes to the continuous improvement of Yolcu360’s service quality and its strong positioning in the market.
Our partnership with Grispi stands as an inspiration for other brands in the industry, demonstrating the potential for exceptional customer service and operational excellence.
Ayşe Sinem Özkapıcı
Director of Operations
Our Case Study About Yolcu360
Yolcu360 is a large car rental company with a website and mobile app. After a period of rapid growth from 2015 until today, Yolcu360 decided to optimize its existing system instead of hiring new salespeople to maximize the customer experience.
The company realized that customers filtering and exiting the website were causing potential lost sales. To solve this problem, Yolcu360 collaborated with Grispi and started transferring the customer’s selections to Grispi via API. Thus, even if the customer left the website without renting a car, their selections were opened as a ticket by Grispi and the sales team could contact the potential customer.
With Grispi integration, Yolcu360 increased the recovery rate of customers who abandoned the cart by 65%, improved its operational efficiency and maximized the customer experience.
