10 Best Knowledge Base Softwares

January 8, 2024

You can use knowledge base software to meet your company’s information management needs. In this article, we have compiled the 10 best knowledge base software options for you.

1. Grispi

Grispi offers secure storage space where you can safely store your customer and company information. It allows you to provide a personalized experience to your customers by filtering requests and information from different channels through advanced filters. You can also develop future-oriented sales strategies by analyzing customer trends.

Features

Alotech integration
Live chat
Ticket management
Multi-channel demand management
WhatsApp Business integration
Social media integration
Adding custom fields to requests
Customizable demand lists
Reporting and analysis
Google Translate integration
Quick responses
Trigger automations
14-day free trial

Grispi Prices

Start-up: $7
Level Up: $14
Enterprise: $39

2. Confluence by Atlassian

Confluence by Atlassian stands out as a collaboration and documentation platform, offering a wide range of features for building extensive knowledge bases. Users can create, edit, and share content, and personalize it with rich text editing and interactive graphics tools.

Its powerful search and indexing capabilities allow quick access to content, while workflow features and integration options streamline content management. Multi-language support and customizable access controls make it a flexible and globally accessible solution.

Confluence with Atlassian Prices

Standard: $5.16
Premium: $9.23

3. Zendesk Guide

Zendesk Guide is a user-friendly knowledge base platform designed to enhance customer support processes. It streamlines content creation, editing, and sharing. Users can customize their content with rich text editing tools and visual elements.

Its robust search and indexing features help customers quickly find the information they need. With category and tagging capabilities, as well as integrated analytics, companies can organize content effectively and monitor performance.

Zendesk Guide Prices

Suite Team: $55
Suite Growth: $89
Suite Professional: $115
Suite Enterprise: Custom pricing upon request

4. Freshdesk

Freshdesk is a platform built to manage customer support and efficiently deliver information to customers. Its knowledge base functionality enables easy content creation, editing, and sharing.

With categorization and tagging, integrated analytics, and multi-language support, Freshdesk offers a comprehensive toolkit for companies aiming to improve support and information delivery.

Freshdesk Prices

Growth: $15
Pro: $49
Enterprise: $79

5. Document360

Document360 is a powerful knowledge base platform that facilitates efficient content management. It provides rich text editors and visual tools that simplify content creation and organization.

With robust search and indexing features, Document360 ensures quick content access. It also includes analytical tools to track knowledge base performance and user engagement.

Document360 Prices

Custom pricing upon request

6. Helpjuice

Helpjuice offers an intuitive interface for creating, organizing, and managing knowledge bases. Its features include customizable design, rich media support, and an easy-to-use editor.

With category and tagging options, performance tracking, and a focus on usability, Helpjuice helps companies improve support processes and promote internal knowledge sharing.

Helpjuice Prices

Standard: $200

7. ProProfs Knowledge Base

ProProfs Knowledge Base allows teams to create, organize, and share internal and external documentation with ease. The platform features a clean interface, mobile compatibility, and multi-language support.

It enables quick navigation, interactive content creation, and performance tracking—making it ideal for businesses focused on scaling customer support and internal knowledge systems.

ProProfs Knowledge Base Prices

Annual: $49

8. Kayako

Kayako is a customer service platform with integrated knowledge base features. It offers customizable designs, multi-language support, and interactive content capabilities such as visuals and video.

Users can monitor knowledge base performance through analytics and search data, helping teams respond quickly to customer inquiries and improve internal knowledge sharing.

Kayako Prices

Custom pricing required for all plans

9. MadCap Flare

MadCap Flare is a content authoring and publishing platform ideal for technical documentation and complex content structures. It supports multi-format output, template customization, and content reuse.

It also offers collaborative tools, interactive media support, multilingual publishing, and analytics, making it a strong choice for professional content teams.

MadCap Flare Prices

Custom pricing required for all plans

10. Help Scout

Help Scout’s knowledge base empowers customers with self-service capabilities. It supports FAQs, how-to articles, tutorials, and multimedia content.

With an intuitive editor, filtering, and search functionality, Help Scout helps streamline support by making answers easily accessible.

Help Scout Prices

Standard: $50
Plus: $75

We have come to the end of our article where we examined the 10 best knowledge base software you can choose for your company. Stay tuned for useful content like this.

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