What Does a Customer Onboarding Specialist Do?

What Does a Customer Onboarding Specialist Do? What is Customer Onboarding? Customer onboarding is the process by which new customers start using a product or service. This process involves offering training, personalized support and guidance tailored to the customer’s needs, aims to enable the customer to adopt the product or service quickly and efficiently. A […]

How to Create a 5-Step Customer Success Journey Map?

How to Create a 5-Step Customer Success Journey Map? Customer success journey map, every time customers interact with a product or service is a vital tool for understanding the stage. This map is used to improve the customer experience and increase customer satisfaction. Here are six steps to creating a customer success journey map; 1. […]

What is Customer Service Automation? What Does It Do?

What is Customer Service Automation? What Does It Do? What is Customer Service Automation? Customer service automation, is a technology that enables businesses to automate customer support processes and make them more efficient. This technology, artificial intelligence, chatbots, automated response systems and self-customer service agents using tools such as service portals reduces workload and increases […]

How to Create a Good Sales Proposal?

How to Create a Good Sales Proposal? A successful sales proposal is the key to convincing the potential customer. An effective proposal is to understand the customer’s needs and providing them with customized solutions. In this article, we will be discussing the tricks of creating a good sales proposal with examples. How to Make a […]

How to Create a Customer-Centric Marketing Strategy?

How to Create a Customer-Centric Marketing Strategy? Customer-oriented marketing strategy, enables businesses to create more effective and sustainable campaigns by putting their customers at the center. This is strategy, understand and respond to customer needs and expectations according to the needs of its customers. In this article, we will discuss how to create more effective […]

What is the Difference Between Chatbots and Conversational AI?

What is the Difference Between Chatbots and Conversational AI? Chatbots and conversations to increase customer engagement in the digital world based artificial intelligence (Conversational AI) technologies play an important role. Both technologies are used to interact with users but there are some important differences between them. In this article, we will examine the differences between […]