What is B2B Customer Service?
What is B2B Customer Service? We have compiled the curious details about B2B customer service for you. What is B2B Customer Service? B2B customer service covers communication and support services with customers in business-to-business relationships. These services are offered to meet customer requests, solve problems, provide information and generally ensure customer satisfaction with the products […]
Customer Relationship Management in Remote Working System
Customer Relationship Management in Remote Working System Nowadays, many companies prefer the remote working system called remote working. So how can you manage the customer relations process in the remote working system? We have researched for you. What is Remote Working System? First, let’s summarize what remote working is. Remote working is a business model […]
What You Need to Know About Customer Feedback
What You Need to Know About Customer Feedback Customer feedback is a concept that increases company success when analysed and used correctly. In this article, we have compiled what you need to know about feedback. What is Customer Feedback? Customer feedback is the information in which a customer expresses their experiences, satisfaction or thoughts. Customers […]
A Guide to Customer Relations
A Guide to Customer Relations We have prepared a special guide that you need to know about customer relations and will contribute to the development of your company. What is Customer Relations? Customer relations refers to the management and maintenance of an organisation’s interactions with its customers. This process aims to increase customer satisfaction, strengthen […]
Key Metrics for Customer Satisfaction
Key Metrics for Customer Satisfaction Customer satisfaction is extremely important for businesses, because unhappy customers harm businesses in the long run. Therefore, there are some metrics that we need to apply in the process of improving customer satisfaction. In this article, we will talk about key metrics that are important for satisfaction. Let’s take a […]
9 Tips to Improve Customer Experience
9 Tips to Improve Customer Experience Providing a good customer experience is very important to ensure satisfaction and increase loyalty. In this article, we have compiled tips for improving customer experience in 9 steps. 1. Segmentation Providing personalised service tailored to the customer creates many positive situations such as customer continuity and company awareness. Segmentation […]
Customer Retention; Metrics, Strategies and Examples
Customer Retention; Metrics, Strategies and Examples It is very important to improve the customer experience of your business and provide them with the best service. In this article, we have closely examined customer retention techniques for you. If you are ready, let’s begin. What is Customer Retention Rate? Retention Rate is a metric that measures […]
What is Customer Service? Why is it Important?
What is Customer Service? Why is it Important? Customer service is one of the needs of businesses from almost every sector today. These include measuring customer satisfaction, providing technical support and sales management. So how to ensure successful customer satisfaction? What are the benefits for your business? You can find answers to all these questions […]
