Add Live Chat Support to Your Website with Grispi
Let customers engage your team directly from your website with Grispi’s embedded chat widget.
Engage Visitors in Real-Time
Proactively greet visitors to offer help. Provide personalized assistance based on customer data. Initiate additional outreach when needed.
Easy Integration
Chat widget seamlessly blends into your website design. Customize colors and branding to match your look. Chat remains reliably fast on both desktop and mobile devices.
Manage Conversations Efficiently
Agents can handle multiple chats simultaneously with ease. Transfer chats between departments. Seamlessly escalate to other channels.
FAQ
A live chat system is a customer support tool that enables visitors on your website to instantly communicate with you via text.
With Grispi’s live chat system, your visitors can ask questions in real time, and your support agents can respond instantly. All conversations are stored within Grispi’s centralized support platform, where they can be tracked, reported, and analyzed.
A chatbot is a digital assistant that communicates with users through automated messaging. It typically operates based on predefined rules or AI.
Grispi supports both rule-based (button-driven, flow-based) chatbots and AI-powered conversational bots. This allows you to automatically provide accurate answers based on customer needs or transfer the conversation to a live support agent when necessary.
Grispi stands out as a live chat solution with its user-friendly interface and robust omnichannel infrastructure. It’s an ideal tool for small and medium-sized businesses looking to boost conversion rates through a free trial.
Key features of Grispi’s live chat system include:
A chat widget that can be easily integrated into your website
Seamless integration with other channels like WhatsApp, social media, email, and phone, all from a single panel
End-to-end customer experience management with visitor tracking, automated greeting messages, offline message forms, and chat history storage
Rule-based responses and AI chatbot integration within the chat window
CRM functionalities such as agent transfer, tagging, and ticket creation for more efficient customer service teams
A 14-day free trial with access to all features
You can explore other live chat alternatives to Grispi here.
Grispi’s live chat system is natively integrated with its CRM infrastructure. Every conversation initiated through your website’s chat widget is automatically recorded as a support ticket. This enables you to view customer history, past interactions, and related sales opportunities all in one place.
Support agents can also provide personalized responses using CRM data. Grispi’s APIs and integration modules make it easy to connect with your existing systems.
Grispi includes advanced AI features powered by LLM technologies. This means your chatbot can go beyond predefined answers and respond naturally by understanding customer intent.
You can create hybrid chat flows by adding steps like “AI Response” or “AI Routing” to your rule-based setup. To learn more about Grispi’s chatbot capabilities, feel free to contact us.
Grispi offers flexible pricing plans suitable for businesses of all sizes. You can get started with a live chat system for as low as $7 per user per month. Plus, there’s a 14-day free trial with full access to all features.
Click here for detailed pricing information.
Grispi’s chat widget can be integrated into your website with just a few lines of JavaScript. Simply place the custom code provided by the platform into the <head> section of your site.
Grispi also offers dedicated integration guides for website builders like WordPress in its Help Center.
Live Chat System: A system where real support agents respond to messages in real time. It’s ideal for scenarios requiring human interaction.
Chatbot: A system that automatically responds to user questions using predefined answers or artificial intelligence. It provides 24/7 uninterrupted support.
Increase Sales and Satisfaction
Guide customers along the purchase process. Answer questions to build trust. Resolve issues to create happy customers.
Add live chat to your site with Grispi today to engage customers and boost satisfaction.
