Zendesk Alternative
14 Customer Support Software
- 08/06/2023
Customer support software is a system that enables companies to meet and manage external requests. Such software is used to solve customer problems, answer questions, manage requests and generally improve customer satisfaction.
With support systems, companies can interact more effectively with their customers. It can track its customers’ buying habits, preferences, complaints and feedback. Zendesk is one of the first software that comes to mind when it comes to customer support system. But for companies with different service expectations, there are many alternatives to Zendesk. In this article, we have reviewed 14 different customer support software alternatives to Zendesk.
1. Grispi
Grispi is a demand management platform where you can manage the customer experience from one place with a multi-channel support system. Grispi allows you to manage email, calls, live chat and social media all in one place. The most important feature that makes the software stand out is Alotech integration. Thanks to this integration, each call is matched with a request and the call record is saved in the request. You can see the call history and other transactions made through the requests opened specifically for call requests, and if you wish, you can generate transaction reports.
Grispi also stands out with its simple interface and easy-to-use filtering system. Filters can be customized to provide special visibility to individuals and groups. For example, you can customize your filters so that only that department sees requests assigned to certain departments.
Thanks to Grispi, customers can be contacted through all channels on a single screen. With the quick templates feature, ready-made answers can be created. Special fields can be added to requests to collect more data on the subject. The App section allows integration with third-party applications. For example, you can integrate the Shopify e-commerce site with Grispi so that returns and shipping processes can be viewed through Grispi.
The trigger feature allows you to automate your processes. For example, if the word “invoice” is mentioned in the subject of the request, you can automatically assign the request to the accounting department.
Grispi can instantly translate your customers’ messages or customer representatives’ responses into any language with Google Translate integration.
It can combine repeated requests from the same person into a single request. It prevents data loss by storing messages entered into requests.
Grispi also allows you to conduct satisfaction surveys with your customers. In this way, you can measure the satisfaction of solved requests.
Pricing
| Start-up | 7 $ |
| Level Up | 14 $ |
| Enterprise | 39 $ |
Highlights
- Multi-channel demand management,
- Whatsapp Business and social media integration,
- Live chat,
- Alotech integration,
- Ability to customize the listing of requests,
- Adding custom fields to requests,
- Reporting and analysis,
- Google Translate integration,
- Quick responses,
- Trigger automations,
- 14-day free trial.
2. Zoho Desk
Zoho Desk is customer support and help desk software. It aims to help companies manage customer requests, ensure that customer support teams work effectively and improve the customer experience.
Zoho Desk collects customer requests through various channels and allows you to manage them in a single center. These channels include communication methods such as e-mail, telephone, chat, social media and web forms. Zoho Desk can automatically assign, prioritize and track these requests.
Zoho Desk also offers a range of tools and features to improve the efficiency of the customer support team. These include workflow automation, timers, reports and analytics, customer-based insights, SLA management and a self-service portal.
Pricing
|
Standard Plan |
18 € |
|
Professional Plan |
30 € |
|
Enterprise Plan |
45 € |
Highlights
- Customer requests management,
- Automatic assignment and prioritization,
- Self-service portal,
- SLA management,
- Workflow automation,
- Reporting and analysis,
- Integrations,
- 30-day free trial.
3. Freshdesk
Freshdesk is a cloud-based customer support and management software. Freshdesk is a Zendesk alternative that enables them to manage customer requests efficiently.
Freshdesk, çeşitli kanallardan gelen müşteri taleplerini topluyor. With the multi-channel customer support system, you can manage messages from social media channels from a single screen. Requests can be automatically routed and prioritized.
Freshdesk can work with other business applications thanks to its integration options.
Its interface and customizability options allow companies to manage customer service with ease. It also caters to global customer bases by offering multi-language and multi-channel support. Freshdesk farklı ölçeklerdeki şirketler tarafından kullanılabiliyor.
Pricing
|
Growth |
15 $ |
|
Pro |
49 $ |
|
Enterprise |
79 $ |
Highlights
- Customer demand management,
- Workflow automation,
- Integrations,
- SLA management,
- Automatic assignment,
- Knowledge base,
- Reporting and analysis,
- 21-day free trial.
4. Intercom
Intercom is becoming one of the most preferred customer communication platforms. It aims to create meaningful and personalized communication with customers by bringing together a set of tools used for customer service, marketing and sales departments.
Intercom offers a number of features that enable companies to answer customer queries, manage requests, deliver marketing messages and realize sales activities. These features include automated messaging, live chat, email marketing and analytics.
Pricing
|
Starter |
74 $ |
|
Pro |
An offer needs to be received. |
|
Premium |
An offer needs to be received. |
Highlights
- Product messaging,
- Measurement and analysis,
- Live chat,
- Email marketing,
- Customer demand management,
- Automated messages,
- Help desk
- Data and segmentation
- 14-day free trial.
5. Help Scout
Help Scout is a platform that enables your customer support and contact management. Through this platform, companies can track customer requests, respond to inquiries, solve problems and provide an effective customer experience. As an alternative to Zendesk, Helpscout can manage all requests from different channels from a single application.
The platform offers features such as tracking, prioritizing, assigning and tracking the status of customer requests. It also offers additional capabilities such as content management, performance analysis and customer feedback collection.
Pricing
|
Standard |
$25 (Monthly) |
|
Plus |
50 $ (Monthly) |
|
Pro |
65 $ (Annual fee only.) |
Highlights
- Content management,
- Customer communication management,
- Follow-up and guidance,
- Collaboration and note sharing,
- Performance analysis,
- Feedback
- Free trial available.
6. Hubspot Service Hub
Hubspot Service Hub offers companies various tools to improve their customer service processes and increase customer satisfaction. It integrates with HubSpot’s other modules to bring marketing, sales and services together.
As a Zendesk alternative, HubSpot Service Hub manages customer requests with a ticket system. Using chatbot and automated responses, it can respond to customer requests quickly and effectively. With its customer service and help content, it can enable people to find solutions to their problems on their own. Thus, it is aimed to take the workload off the employees and enable them to use their time effectively.
Pricing
|
Starter CRM |
20 $ |
|
Professional |
450 $ |
|
Enterprise |
1.200 $ |
Highlights
- Ticket management,
- Chatbot and automated responses,
- Self-service content,
- SLA,
- Customer feedback,
- Success management,
- Integrations,
- Customer communication management,
- Free trial available.
7. Kustomer
Another software you can choose instead of Zendesk is Kustomer. You can use Kustomer as an omnichannel customer management platform. The software automatically categorizes and prioritizes customer requests. This allows agents to assign requests, collaborate and monitor solutions. In addition, Kustomer offers database and analytics features, allowing you to track and analyze customer data.
Kustomer has important features to deliver a personalized customer experience. It can hold customer profiles, past interactions, order history and other customer information. In this way, you can offer more personalized service to customers and better understand customer demands.
It also comes with Kustomer integrations. It can share customer data with platforms by integrating with other business systems.
Pricing
|
Professional |
29 $ |
|
Business |
49 $ |
|
Enterprise |
89 $ |
|
Ultimate |
139 $ |
Highlights
- Demand management,
- Müşteri iletişimi yönetimi,
- Customer profile and database,
- Chatbot and automated responses,
- Data analytics,
- Integrations,
- Free trial available.
8. Jira Desk
Jira Desk is a project management and work tracking platform developed by Atlassian. It offers a range of tools for companies to meet and manage customer demands. You can also track employee performance with features such as workflow management and SLA. Jira Service Desk works with a ticket system like other Zendeks alternatives. At the same time, with its customer portal feature, it enables customers to communicate their demands and requests to companies in the fastest way possible.
Pricing
|
Standard |
21 $ |
|
Premium |
47 $ |
|
Enterprise |
An offer needs to be received. |
Highlights
- Workflow management,
- SLA,
- Customer portal,
- Integrations,
- Self-service content,
- Demand management,
- 7-day free trial.
9. LiveAgent
LiveAgent is a software platform for customer service and support management. It enables companies to communicate with their customers in real time. Aynı zamanda çok kanallı bir müşteri hizmetleri deneyimi sunuyor. Canlı sohbet özelliği, müşterilere gerçek zamanlı olarak yardımcı olmanıza olanak tanıyor. Email management allows you to track and respond to customer emails instantly. With telephone integration, you can direct, answer and track customer calls.
LiveAgent also allows you to create a knowledge base or help centre. In this way, you can prepare frequently asked questions for your customers, provide user manuals or guides and help them solve their own problems.
Pricing
|
Small |
9 $ |
|
Medium |
29 $ |
|
Large |
49 $ |
|
Enterprise |
60 $ |
Highlights
- Live chat,
- Multi-channel communication,
- Email management,
- Phone integration,
- Social media integration,
- Knowledge base and help center,
- Reporting and analysis,
- 14-day free trial available.
10. Gorgias
Gorgias is a platform for customer service automation and help desk management.
The platform offers features such as automatic response customisation and AI (Artificial Intelligence) integrations. In this way, it can send automatic responses to repetitive questions. It can categorise customer requests and assign automatic responses to specific actions. Artificial intelligence can make suggestions by analysing customer demands.
Pricing
|
Starter |
10 $ |
|
Basic |
60 $ |
|
Pro |
360 $ |
|
Advanced |
900 $ |
|
Enterprise |
An offer needs to be received. |
Highlights
- Multi-channel communication management,
- Automatic response and templates,
- Artificial intelligence integration,
- Categorization and tagging,
- Customer database,
- Performance analysis,
- Free trial available.
11. Azure Desk
Azure Desk is a help desk solution under the Microsoft Azure platform. This solution is used to facilitate businesses’ customer service management, effectively manage customer requests and ensure a fast response process.
Azure Desk, which stands out with its multi-channel support service, can automatically direct incoming requests. Referrals can be assigned directly to individuals, departments or special groups. Azure, which also has reporting and analysis features, facilitates the work of employees by integrating with other Microsoft services.
Pricing
|
Plus |
50 $ |
Highlights
- Demand management,
- Customizable workflows,
- Customer communication management,
- Reporting and analytics,
- Integrations,
- 14-day free trial available.
12. Front
Front is a customer relationship management solution frequently preferred by companies. Front is a collaboration platform that combines email, messaging and other communication channels in one place to facilitate customer contact. Front CRM can be used to better manage customer relationships by collecting this communication data.
With task and calendar management, it ensures that project-based works are finalised within the specified time and with the desired efficiency. With the communication history feature, all transactions previously made on the request can be recorded.
Pricing
|
Growth |
59 $ |
|
Scale |
99 $ |
|
Premier |
229 $ |
Highlights
- Customer profile management,
- Communication history,
- Task and calendar management,
- Sales monitoring,
- Integrations.
13. Groove
Groove Desk is a customer support software platform. It is a software designed to help companies manage their customer service and support processes. Groove Desk provides companies with advanced tools to track, manage and respond to customer requests. You can contact your customers via Groove Desk with integrations such as e-mail, social media and live chat.
Groove also offers sales funnel management. In this way, you can track the stage of potential customers, manage opportunities and better organise sales processes.
Pricing
|
Starter |
15 $ |
|
Plus |
25 $ |
|
Pro |
45 $ |
Highlights
- Customer profile management,
- Sales funnel management,
- Communication and e-mail management,
- Task management,
- Reporting and analytics,
- 7-day free trial available.
14. Happyfox
Our last software recommendation that you can choose instead of Zendesk is Happyfox. HappyFox CRM can help businesses collect and manage customer data and improve customer relationships. It ensures that demands are met quickly with different tools and integrations within it.
It makes your work easier thanks to features such as support desk and customer profile management. In addition, chatbot, live support and artificial intelligence integration are among the other details that make the software stand out.
Pricing
|
Mighty |
26 $ |
|
Fantastic |
39 $ |
|
Enterprise |
52 $ |
|
Enterprise Plus |
64 $ |
Highlights
- Customer profile management,
- Sales funnel management,
- Customer service management,
- Task and calendar management,
- Reporting and analysis,
- Integrations,
- Chatbot and live chat.
Which is the Best Zendesk Alternative?
Today, there are different customer support software alternatives suitable for different expectations and sectors. Naturally, with so many alternatives, companies may have difficulty in making a choice. When choosing our customer support software, we recommend that you make the most suitable choice for your budget by considering the needs of your company. Taking advantage of the free trial version before choosing software will also help you make the right decision.
We have come to the end of our article where we examined 14 different alternative software to Zendesk. You can contact us to get a Grispi demo account, free trial and detailed information.
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