Zendesk Alternative: 14 Customer Support Software Solutions
- 28/05/2024
Customer support software refers to systems that help companies manage and respond to external requests. These platforms are used to resolve customer issues, answer questions, manage requests, and ultimately improve customer satisfaction.
With the right support system, businesses can engage more effectively with their customers. They can track buying habits, preferences, complaints, and feedback. While Zendesk is one of the most recognized platforms in this space, many alternatives are available for companies with different needs and service expectations. In this article, we review 14 customer support software solutions that serve as alternatives to Zendesk.
1. Grispi
Grispi is a ticket management platform that allows businesses to manage the entire customer experience from a single interface with a multi-channel support system. You can handle emails, calls, live chat, and social media in one place. A key feature that sets Grispi apart is its Alotech integration, which links each call with a corresponding ticket and saves the call record. You can review the call history and related activities and generate detailed reports.
Grispi also features a clean interface and an intuitive filtering system. Filters can be customized for individuals or teams. For instance, you can configure visibility so that only specific departments see their assigned tickets.
Thanks to its unified interface, all customer communications across different channels appear on a single screen. With quick templates, agents can use predefined responses. You can also create custom fields to collect more data within tickets. Through the app section, Grispi integrates with third-party services. For example, integrating with Shopify allows returns and shipping processes to be viewed directly in Grispi.
The trigger system enables process automation. For example, if a ticket’s subject includes the word “invoice,” it can be automatically assigned to the accounting department.
Grispi supports real-time translation of messages using Google Translate, and it merges duplicate requests from the same customer into a single ticket. All communication is saved to prevent data loss.
Grispi also supports customer satisfaction surveys, allowing you to measure feedback after a request is resolved.
Pricing
| Start-up | 7 $ |
| Level Up | 14 $ |
| Enterprise | 39 $ |
Highlights
- Multi-channel ticket management
- WhatsApp Business and social media integration
- Live chat
- Alotech integration
- Customizable ticket listing
- Custom fields
- Reporting and analytics
- Google Translate integration
- Predefined responses
- Trigger-based automation
- 14-day free trial
2. Zoho Desk
Zoho Desk is a customer service and help desk platform designed to manage support requests and improve team efficiency. It centralizes requests from channels like email, phone, chat, social media, and web forms, and allows automatic assignment, prioritization, and tracking.
Key features include workflow automation, timers, reports and analytics, customer insights, SLA management, and a self-service portal.
Pricing
Standard Plan | 14 € |
Professional Plan | 23 € |
Enterprise Plan | 40 € |
Highlights
- Multi-channel ticketing
- Automatic assignment and prioritization
- SLA management
- Workflow automation
- Reporting and analytics
- Integrations
- 30-day free trial
3. Freshdesk
Freshdesk is a cloud-based customer support platform that serves as an alternative to Zendesk. It centralizes support requests from various channels and allows efficient management through automation and smart routing.
Its integrations allow it to connect with other business applications, and its customizable interface makes it suitable for teams of all sizes. It also supports multi-language and multi-channel engagement.
Pricing
|
Growth |
15 $ |
|
Pro |
49 $ |
|
Enterprise |
79 $ |
Highlights
- Omnichannel support
- Workflow automation
- SLA management
- Knowledge base
- Reporting and analytics
- Integrations
- 21-day free trial
4. Intercom
Intercom is a leading customer communication platform that unites tools used by customer support, marketing, and sales teams to create personalized interactions.
Features include automated messaging, live chat, email marketing, and customer analytics.
Pricing
Starter | 39 $ |
Pro | 99 $ |
Premium | 139 $ |
Highlights
- Product messaging
- Analytics and reporting
- Live chat
- Email campaigns
- Ticketing and help desk
- Customer segmentation
- 14-day free trial
5. Help Scout
Help Scout is a customer support platform offering multi-channel ticketing in a simple and collaborative interface. It supports ticket assignment, prioritization, tracking, and collaboration through shared notes.
Additional tools include content management, performance analytics, and customer feedback collection.
Pricing
Standard | $20 |
Plus | 40 $ |
Pro | 65 $ |
Highlights
- Multi-channel ticketing
- Shared inbox
- Internal collaboration
- Performance analytics
- Knowledge base
- Free trial available
6. Hubspot Service Hub
HubSpot Service Hub provides customer service tools that integrate with the broader HubSpot ecosystem (CRM, Marketing, Sales). It uses ticketing, chatbots, and automation to manage inquiries efficiently.
It also offers self-service content and knowledge base features to reduce agent workload.
Pricing
- Professional: 1.080$
- Enterprise: 4.000$
Highlights
- Ticket management
- Chatbot and automation
- Self-service content
- SLA tracking
- Customer feedback
- Success management
- Free trial available
7. Kustomer
Kustomer is an omnichannel customer service platform that organizes and prioritizes requests. It offers detailed customer profiles, including interaction history and order data, allowing for highly personalized service.
It integrates with other business systems and provides powerful analytics.
Pricing
- Enterprise: 89$
- Ultimate: 139$
Highlights
- Ticketing and automation
- Customer database and history
- AI-based suggestions
- Chatbot and integrations
- Analytics and reporting
- Free trial available
8. Jira Desk
Jira Service Management by Atlassian helps businesses track customer and internal requests with powerful workflow and SLA tools. It uses a ticketing system and provides a customer portal for request submission.
Pricing
Standard | 17.65 $ |
Premium | 44.27 $ |
Enterprise | An offer needs to be received. |
Highlights
- Workflow management
- SLA tracking
- Customer portal
- Knowledge base
- Integrations
- 7-day free trial
9. LiveAgent
LiveAgent enables real-time customer communication with live chat, phone, email, and social media support. It also offers a knowledge base and help center to reduce ticket volume.
Pricing
Small | 9 $ |
Medium | 29 $ |
Large | 49 $ |
Enterprise | 69 $ |
Highlights
- Live chat and phone support
- Multi-channel integration
- Knowledge base
- Email ticketing
- Social media support
- Reporting and analytics
- 14-day free trial
10. Gorgias
Gorgias specializes in customer service automation with features like auto-responses, tagging, and AI-based suggestions. It’s particularly useful for e-commerce companies handling repetitive inquiries.
Pricing
- Pro: 360$
Highlights
- AI-based ticketing
- Automated replies and templates
- Customer profiles
- Performance metrics
- Integrations
- Free trial available
11. Azure Desk
Azure Desk is a help desk solution built on Microsoft Azure, offering multi-channel ticketing, automation, and seamless integration with other Microsoft services.
Pricing
Plus | 33 $ |
Highlights
- Ticket and ticket management
- Custom workflows
- Analytics and reporting
- Microsoft ecosystem integration
- 14-day free trial
12. Front
Front is a collaborative platform that combines emails, chat, and other channels in a shared inbox. It helps teams manage customer relationships with communication history and task tracking.
Pricing
|
Growth |
59 $ |
|
Scale |
99 $ |
|
Premier |
229 $ |
Highlights
- Shared inbox
- Customer timeline
- Task and calendar management
- Sales tracking
- Integrations
13. Groove
Groove is a customer support platform with a simple interface, live chat, email management, and sales pipeline tracking. It also includes task and performance management tools.
Pricing
Starter | 16 $ |
Plus | 36 $ |
Pro | 56 $ |
Highlights
- Ticketing and communication tools
- Sales pipeline tracking
- Customer profiles
- Analytics and reporting
- 7-day free trial
14. Happyfox
HappyFox CRM offers tools for fast, efficient customer service with support desk, chatbot, and AI integration features. It enables rapid response through smart workflows and integrations.
Pricing
|
Mighty |
26 $ |
|
Fantastic |
39 $ |
|
Enterprise |
52 $ |
|
Enterprise Plus |
64 $ |
Highlights
- Ticketing and task management
- AI and chatbot features
- Customer data and profiles
- Knowledge base
- Reporting and analytics
- Integrations
Which is the Best Zendesk Alternative?
With so many customer support solutions available, choosing the right one depends on your company’s unique needs and budget. We recommend evaluating tools based on your operational scale, channel requirements, and automation goals. Taking advantage of free trials will help ensure you make the best choice.
To explore Grispi in detail, request a free demo or contact us for more information.
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