10 Customer Support Software Alternatives to Zoho Desk
- 28/05/2024
Customer support software enables you to manage customer requests from multiple channels through a single platform. With the right tools, you can respond quickly to inquiries, provide 24/7 support via AI-powered chatbots, and even handle voice calls through integrations. In this article, we introduce 10 different customer support platforms that can serve as alternatives to Zoho Desk.
1. Grispi
Grispi is a highly user-friendly customer support software that you can confidently choose instead of Zoho Desk. Thanks to its integrations, Grispi allows you to manage customer requests from various channels in a single interface. With Alotech integration, you can respond instantly to inbound calls that are converted into tickets in Grispi. You can also make outbound calls and utilize voice response functionality to answer calls. This integration enables matching incoming calls with tickets and tracking their history and recordings.
Grispi’s simple and effective filtering system allows you to organize requests based on status, assigned personnel, or departments. These filters help monitor the task distribution and workload of specific employees or teams.
Another standout feature of Grispi is Google Translate integration, which enables real-time translation of customer requests into any language.
You can also merge repetitive customer requests into a single ticket, allowing you to view all related messages in one place without data loss.
With trigger automation, requests can be automatically routed based on predefined criteria. For example, a request containing the word “refund” can automatically be sent to the finance department.
Grispi also allows you to create customer satisfaction surveys, enabling you to gather feedback and make necessary improvements.
Pricing
| Start-up | 7 $ |
| Level Up | 14 $ |
| Enterprise | 39 $ |
Highlights
- Alotech integration
- Live chat
- Request management
- Multi-channel ticketing
- WhatsApp Business integration
- Social media integration
- Custom fields for tickets
- Customizable ticket views
- Reporting and analytics
- Google Translate integration
- Quick replies
- Trigger-based automations
- 14-days free trial
2. Zendesk
Zendesk is a widely preferred platform for customer service and support. It helps businesses manage support requests, build stronger relationships, and increase customer satisfaction. Zendesk consolidates customer inquiries from multiple channels—such as email, phone, and social media—into a single platform and automatically routes them to the appropriate departments.
Zendesk also offers self-service support features, allowing customers to resolve common issues on their own via a knowledge base or FAQ section. Its live chat feature enhances real-time communication.
The platform provides robust performance analytics, allowing you to track metrics like response times, customer satisfaction, and team efficiency.
Pricing
|
Suite Team |
55 $ |
|
Suite Growth |
89 $ |
|
Suite Profesional |
115 $ |
Highlights
- Ticket management
- Self-service portal
- Live chat
- Phone support
- Social media integration
- Reporting and analytics
- AI-powered features
- Customizable filters
3. Intercom
Intercom helps businesses manage customer interactions, enhance user experience, and increase satisfaction. Like other support tools, it centralizes communication across different channels.
Intercom enables customer segmentation by demographics, behavior, and other attributes, helping teams deliver personalized support and improve marketing strategies. The platform includes filters for analyzing requests and generating custom reports.
Pricing
Essencial | 39 $ |
Advanced | 99 $ |
Expert | 139 $ |
Highlights
- Email campaigns
- Automated messaging
- Request management
- Product messaging
- Live chat
- Analytics
- Help desk
- Data insights
- 14-day free trial
4. Hubspot Service Hub
HubSpot Service Hub is a feature-rich support platform that helps you create and manage detailed customer profiles, including purchase history, past interactions, and demographic data.
It enables real-time customer communication and includes chatbots for automated replies. You can automate repetitive tasks and manage support tickets more efficiently through ticket automation and workflows.
Pricing
- Professional: 1.080$
- Enterprise: 4.000$
Highlights
- Self-service content
- Ticketing system
- Integrations
- Chatbots and automation
- SLA tracking
- Customer feedback tools
- Free trial available
5. Freshdesk
Freshdesk is known for its clean interface and ease of use. It integrates with social media, email, and phone systems to provide a comprehensive support experience.
Its self-service portal enables customers to find answers independently, reducing ticket volume. The platform allows for efficient email and chat communication, and request prioritization.
Pricing
|
Growth |
15 $ |
|
Pro |
49 $ |
|
Enterprise |
79 $ |
Highlights
- SLA management
- Request handling
- Workflow automation
- Auto-assignment
- Reporting and analytics
- Knowledge base
- 21-day free trial
6. Jira Desk
Jira Service Desk (now Jira Service Management) is tailored for IT support and technical service teams. It helps manage requests, incidents, and change processes while complying with ITIL standards.
It supports SLA creation, priority management, and integrates seamlessly with Atlassian tools like Jira Software. Its strong workflow features make it ideal for IT service management.
Pricing
Standard | 17.65 $ |
Premium | 44.27 $ |
Enterprise | An offer needs to be received. |
Highlights
- SLA tracking
- Ticketing and issue management
- ITIL-compliant workflows
- Integrations with Atlassian tools
- Self-service portal
- 7-day free trial
7. Help Scout Desk
Help Scout Desk provides a multi-channel support experience with an emphasis on collaboration and simplicity. You can create customer profiles, track past interactions, and analyze performance.
With integrations across CRM systems, e-commerce platforms, and social media, Help Scout enables seamless teamwork and efficient request handling.
Pricing
Standard | 20 $ |
Plus | 40 $ |
Pro | 60 $ |
Highlights
- Ticket management
- Content management
- Collaboration and shared notes
- Workflow guidance
- Feedback collection
- Performance reporting
- Free trial available
8. Azure Desk
Azure Desk, developed under the Microsoft ecosystem, offers a scalable platform for handling customer support and technical issues. It supports automated routing and works seamlessly with other Microsoft tools.
Pricing
Plus | 33 $ |
Highlights
- Ticket and communication management
- Custom workflows
- Microsoft ecosystem integration
- Reporting and dashboards
- 14-day free trial
9. Kustomer
Kustomer consolidates customer interactions from email, chat, phone, and social media into a single dashboard. It’s designed to create a unified customer view, allowing for personalized and timely support.
It supports performance tracking, automated replies, and powerful integrations—making it ideal for growing businesses.
Pricing
- Enterprise: 89$
- Ultimate: 139$
Highlights
- Data-driven insights
- Centralized ticketing
- Automated workflows and bots
- Omnichannel support
- Free trial available
10. Front Desk
Front Desk offers a collaborative support environment where teams can handle customer inquiries, manage tasks, and communicate through email and messaging tools.
It supports calendar-based task scheduling, employee workload management, and message filtering—making it ideal for operational visibility.
Pricing
|
Growth |
59 $ |
|
Scale |
99 $ |
|
Premier |
229 $ |
Highlights
- Calendar and task management
- Omnichannel integrations
- Customer profile tracking
- Conversation history
- Sales pipeline monitoring
Which Customer Support Software Should You Choose Instead of Zoho Desk?
We’ve reached the end of our curated list of Zoho Desk alternatives. When choosing the right software, consider your team’s size, business needs, and budget. Start by exploring platforms with free trials, which allow hands-on evaluation before committing.
👉 For an affordable, easy-to-use, and powerful solution, don’t forget to try Grispi free for 14 days or contact us for a personalized demo.
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