Top 10 Customer Support Software Alternatives to Front CRM

June 28, 2025

Front CRM is a well-known customer support solution designed for collaborative teams. However, if you’re looking for a more flexible, cost-effective, or AI-powered platform that meets the needs of businesses across different sizes, there are several powerful alternatives available. In this article, we explore 10 customer support tools that can serve as strong replacements for Front CRM.

1. Grispi

Grispi is a modern, locally developed platform built for teams looking to streamline their customer support operations. As a compelling alternative to Front CRM, it offers unified omnichannel communication, AI-powered responses, and integrated management of support and sales workflows.

Unify All Channels in a Single Dashboard

Today’s customers reach out via WhatsApp, email, Instagram, live chat, and more. This diversity often forces agents to juggle multiple tools—leading to inefficiencies and a fragmented experience.

Grispi solves this by centralizing all messages—regardless of channel—into a single inbox. Whether it’s WhatsApp, email, social media, phone, or live chat, agents can access all communication in one place. Message history, file attachments, and customer data are instantly available, enabling faster responses and higher customer satisfaction.

Deliver Real-Time Support with Live Chat

Grispi includes a lightweight, easy-to-integrate live chat module that lets agents engage with visitors in real time. Conversations are automatically linked to customer records, and cross-channel interactions (e.g., email follow-ups) are viewable in one timeline.

Grispi’s live chat can also be paired with its AI Assistant, which automatically handles FAQs and manages peak-time requests—reducing agent load and ensuring 24/7 support with near-instant response times.

Merge Support and Sales into One Platform

One of Grispi’s unique strengths is its ability to manage both support tickets and sales requests from a single system. Demo requests, quote submissions, and inbound leads are managed alongside support tickets—enabling true alignment between customer success and sales teams.

This unified approach ensures all customer interactions—from first inquiry to post-sale support—are tracked in one place, unlocking better cross-sell, upsell, and customer retention strategies.

Boost Efficiency with Automation and Reporting

Grispi includes a powerful automation engine that allows teams to define rule-based triggers and workflows. For example:

“If the subject contains ‘refund,’ route to the Logistics team automatically.”
“If a customer doesn’t respond within 3 days, send a follow-up email.”
“If a message contains negative sentiment, notify a manager immediately.”

Advanced reporting tools provide insights into agent performance, resolution times, channel load, and satisfaction metrics. Daily, weekly, or hourly trend analysis helps optimize operational strategy and drive data-informed decisions.

2. Zendesk

Zendesk is one of the most recognized global solutions in customer service, ideal for medium to large enterprises. It supports multiple channels—email, phone, social, live chat, and self-service portals.

Features include drag-and-drop automation, custom SLAs, and an integrated knowledge base (Zendesk Guide). While pricing can be high, its vast integrations and enterprise-level capabilities make it a popular choice for large teams.

Explore top-rated customer support software you can choose over Zendesk.

3. Help Scout

Help Scout is a simple yet powerful “shared inbox” solution, especially suited for small and mid-sized businesses. With a clean, Gmail-style interface, it’s easy for new teams to adopt.

Key features include the Beacon widget (for live chat and knowledge base access), automation, and a unified customer profile. It offers Front CRM-style collaboration with a friendlier UX.

Here are 10 customer support systems that serve as alternatives to Help Scout.

4. Freshdesk

Freshdesk by Freshworks offers an affordable yet comprehensive help desk solution. It includes live chat, call center integration, knowledge base, SLA tracking, email automation, and bot support.

Its intuitive interface makes it accessible to both technical and non-technical users. Unlike Front CRM, it’s more ticket-focused and tailored for support-heavy operations.

Looking for Freshdesk alternatives? These ticket management platforms are worth checking out.

5. Intercom

Intercom is a top choice for SaaS companies that prioritize chat-based engagement. It offers in-product messaging, behavioral targeting, automated onboarding flows, and AI-powered chatbots.

Its strengths lie in personalized automation, advanced segmentation, and full-lifecycle engagement. However, pricing can be steep for smaller teams.

We’ve reviewed 10 customer support software similar to Intercom for you.

6. Zoho Desk

Zoho Desk works seamlessly with the broader Zoho ecosystem—Zoho CRM, Mail, and more. It gathers support requests from email, chat, and phone, and links them to customer profiles.

Core features include SLAs, task scheduling, knowledge base, and basic automation. While the UI is more traditional, its pricing and integrations make it a compelling choice for cost-conscious businesses.

Looking for a ticket management platform like Zoho Desk? You’re in the right place.

7. Gorgias

Gorgias is purpose-built for eCommerce brands using Shopify, Magento, or WooCommerce. It displays customer order info directly in the support panel, allowing reps to manage purchases without switching platforms.

Its use of macros, triggers, templates, and multichannel integration greatly enhances eCommerce support workflows. While more niche than Front CRM, it’s highly optimized for online retail.

8. Kayako

Kayako excels in self-service and customer journey tracking. It consolidates tickets from email, live chat, social media, and the help center into one interface.

Its “Customer Journey” feature displays all past interactions in a timeline—offering deep context for better support. This is a notable advantage over Front CRM, which lacks full customer lifecycle views.

9. LiveAgent

LiveAgent is an affordable all-in-one help desk solution covering live chat, email, social media, call center, and knowledge base. It’s ideal for SMBs looking to professionalize their support operation.

Key features include real-time visitor tracking, automated responses, canned replies, and detailed reports. While its UI isn’t as modern as Front CRM’s, its functionality is extensive.

10. Hubspot

HubSpot offers a cloud-based CRM with robust marketing, sales, and customer service tools. Service Hub includes ticketing, live chat, knowledge base, customer feedback, and automation tools—all within the same platform.

Its intuitive UI and scalable design make it suitable for both small teams and enterprises. Integration with HubSpot’s full ecosystem offers an end-to-end customer journey solution.

If you’re looking for a customer support system as an alternative to HubSpot, here are some great options.

If you’re searching for a more affordable, flexible, or AI-enhanced alternative to Front CRM, these 10 platforms provide compelling options tailored to different business needs.

Grispi stands out with its unified omnichannel architecture, automation-first design, and native AI assistant. Ready to explore? Contact us today and try Grispi free for 14 days—no strings attached.

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