Intercom Alternative 10 Customer Support Software and Features
- February 12, 2024
Customer support software provides many advantages to companies in areas such as demand management, customer satisfaction and analysis. If you are undecided between dozens of different software, you can find demand management platforms that can be an alternative to Intercom, their features and prices in this article.
1. Grispi
If you are looking for an affordable, easy-to-use and fast customer support software, we strongly recommend you to consider Grispi. With Grispi, you can manage areas that are very important in customer satisfaction such as e-mail, call, live chat and social media management through a single application.
With special filters, triggers, quick responses, integrations and many more features, you can instantly identify and resolve customer issues. You can follow the history of the steps taken in the solution journey of your customer requests through tickets, keep records of customer calls with Alotech integration and use this data in detailed reporting afterwards.
Features
- Alotech integration,
- Live chat,
- Ticket management,
- Multi-channel ticket management,
- WhatsApp Business integration,
- Social media integration,
- Adding custom fields to tickets,
- Customize ticket lists,
- Reporting and analysis,
- Google Translate integration,
- Quick responses,
- Trigger automations,
- 14-day free trial.
Grispi Prices
- Start-up: 7$
- Level Up: 14$
- Enterprise: 39$
2. Zendesk
Zendesk is a platform that provides customer support, customer relationship management and help desk solutions. Zendesk’s offerings include various tools such as live chat, email support, phone support, self-service help center and social media integrations.
Businesses can use Zendesk to improve customer experience, increase satisfaction and make customer support processes more efficient. The platform has a flexible structure that appeals to small, medium and large businesses.
Features
- Live Chat
- Email Support
- Telephone Support
- Self-Service Help Centre
- Ticket Management
- Reporting and Analysis
- Mobile Application Support
- Integrations
- Automation and Smart AnswersSocial Media Integration
Prices
- Suite Team: 55$
- Suite Growth: 89$
- Suite Professional: 155$
- Suite Enterprise: An offer needs to be received.
3. Freshdesk
Freshdesk is a cloud-based customer support and helpdesk software. It offers customers the ability to provide support via email, phone, live chat, and social media channels.
Freshdesk’s features include various tools such as composite routing, SLA management, automation tools, analytics and reporting, self-service help center, and multi-language support. These features provide businesses with a comprehensive solution to increase customer satisfaction, strengthen customer relationships and manage customer support processes more effectively.
Features
- Compound Routing
- SLA Management
- Automation Tools
- Analysis and Reporting
- Self-Service Help Centre
- Live Chat
- Email Support
- Telephone Support
- Social Media Integration
- Mobile Application Support
Prices
- Growth: 15$
- Pro: 49$
- Enterprise: 79$
4. Help Scout
Help Scout is a platform that serves as customer support and help desk software. Help Scout’s focus is on personalizing, simplifying and humanizing the customer experience.
The platform enables team members to respond to customer requests quickly and effectively via email, live chat and self-service help center. It also offers a user-friendly interface supported by reporting tools and integrations. Thus, businesses can increase customer satisfaction and strengthen customer relationships.
Features
- CRM
- Marketing Automation
- Sales Automation
- Customer Support
- Analysis and Reporting
- Integrations
- Newsletter and Email Marketing
- Landing Page Builder
- Social Media Management
- SEO
Prices
- Professional: 450$
- Enterprise: 1200 $
5. Zoho Desk
Zoho Desk is a cloud-based customer support software and offers comprehensive solutions for managing customer support processes. Zoho Desk facilitates tracking, routing and resolving customer requests.
It provides various features such as multi-channel communication, automation, self-service help center, reporting and analytics to improve customer experience and increase customer satisfaction. It can also be tailored to the specific needs of businesses with integration options and customization possibilities.
Features
- Customer Support Management
- Multichannel Communication
- Self-Service Help Centre
- Automation Tools
- Reporting and Analysis
- Integrations
- Mobile Application Support
- Solution Books and Discussion Forums
- SLA Management
- Advanced Security and Data Protection
Prices
- Standard: 14£
- Professional: 23£
- Enterprise: 40£
6. Kayako
Kayako offers a modern and user-friendly platform for managing customer support processes. Equipped with advanced features, Kayako helps businesses respond to and satisfy customers’ needs quickly and effectively. It makes it easy to engage with customers through multi-channel communication tools such as live chat, email, social media integrations and self-service help center.
Automation features automate repetitive tasks, while in-depth analysis and reporting tools enable businesses to monitor and improve their performance. With its user-friendly interface and flexible configuration options, Kayako helps businesses of all sizes make their customer support operations more efficient.
Features
- Multichannel Communication
- Automation
- Self-Service Help Centre
- Customer Support Management
- Reporting and Analysis
- Integrations
- Mobile Application Support
- Advanced Security
Prices
- Offers are required for all packages.
7. GrooveHQ
GrooveHQ is a user-friendly customer support platform that provides businesses with comprehensive solutions to strengthen customer relationships and increase customer satisfaction.
GrooveHQ’s key focus areas include simplicity, effective communication and optimization of workflows. It offers features that streamline the process of receiving, routing, tracking and resolving customer requests. It also provides a user-friendly interface supported by features such as reporting tools, integrations and a self-service help center.
Features
- Customer Support Management
- Multichannel Communication
- Automation
- Self-Service Help Centre
- Reporting and Analysis
- Integrations
- Mobile Application Support
- Advanced Security
Prices
- Plus: 9.60$
- Pro: 15.60$
- Select: 21.60$
8. HappyFox
HappyFox is a user-friendly customer support software designed to streamline the customer experience. With its unique and intuitive interface, it enables businesses to manage customer requests quickly and effectively.
Supported by features such as automation, self-service help center and various integrations, HappyFox offers a reliable solution for businesses to increase customer satisfaction and strengthen customer relationships.
Features
- Customer Support Management
- Multichannel Communication
- Automation
- Self-Service Help Centre
- Reporting and Analysis
- Integrations
- Mobile Application Support
- Advanced Security
Prices
- Mighty: 29$
- Fantastic: 49$
- Enterprise: 69$
- Enterprise Plus: 89$
9. LiveAgent
LiveAgent is an integrated customer support platform designed to optimize businesses’ customer support operations. LiveAgent’s unique feature is that it combines multiple communication channels into a single platform and provides seamless integration between these channels.
It offers the opportunity to interact with customers through different communication tools such as live chat, email, phone, social media and self-service help center. Supported by automation tools, advanced reporting and analytics, LiveAgent helps businesses increase customer satisfaction and make their operations more efficient.
Features
- Multichannel Communication
- Automation Tools
- Integrated CRM
- Advanced Reporting and Analysis
- Mobile Application Support
- Integrations
- Advanced Security
Prices
- Small: 9$
- Medium: 29$
- Large: 49$
- Enterprise: 69$
10. Desk.com (Salesforce Desk)
Desk.com (Salesforce Desk) is Salesforce’s customer support and help desk platform, providing businesses with a leading solution for delivering a powerful customer experience. With its unique omnichannel communication features, it integrates various communication channels such as email, phone, live chat, social media and self-service help center.
It also enables managing all customer data from a single center with Salesforce’s powerful CRM capabilities. Thanks to automation, reporting and analysis tools, businesses can easily respond quickly to customer requests, monitor and improve their performance.
Features
- Multichannel Communication Integration
- Advanced CRM Integration
- Automation Tools
- Advanced Reporting and Analysis
- Mobile Application Support
- Self-Service Help Centre
- Integrations
- Advanced Security
Prices
- Standard: 28$
- Pro: 84$
- Business Plus: 140$
You can contact us to try the affordable customer support platform Grispi for free for 14 days.
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