10 Different Customer Support Software You Can Use Instead of Help Scout
- October 28, 2024
For those looking for a different alternative in the field of customer support, we have examined software similar to Help Scout. Here you can find software with different features and prices that you can use to manage customer requests.
1. Grispi
Grispi stands out as an affordable and easy-to-use Help Scout alternative. With its integrations, you can collect requests from different channels in a single area. With the live chat tool, you can meet instant requests coming to your website, direct the requests to the relevant departments and increase customer satisfaction in this way.
With the cloud call centre, you can turn the requests received through the call into tickets, you can detail the solution time of customer problems from the analysis and reporting area. Many more features such as e-mail management and custom forms are waiting for you in Grispi.
Grispi Prices
- Start-up: 7$
- Level Up: 14$
- Enterprise: 39$
2. Helpshift
Helpshift is a mobile-focused customer service platform. This platform is specifically designed to offer in-app customer support. Helpshift allows users to directly submit support requests, ask questions and solve their problems through mobile applications.
Helpshift offers advanced features. For example, real-time chat, automated responses, analytics tools and customisable self-service resources to increase customer satisfaction. In this way, businesses can offer an effective solution to improve customer experience and increase customer satisfaction.
Prices
- Starter: 150$
- Growth: Requires a quotation.
- Enterprise: Requires a quotation.
3. Jira Service Management
Jira Service Management is a powerful IT service management and customer support platform; It allows businesses to manage IT services, customer support and various operational processes. Offering flexibility and scalability, this platform is equipped with key features such as customisable workflows, service catalogue management, SLA tracking and reporting.
It is also easy to integrate with other Atlassian products, which increases collaboration and improves the team’s efficiency. Jira Service Management provides a powerful solution for both IT departments and customer support teams. It helps businesses increase customer satisfaction and improve operational efficiency.
Prices
- Standard: 22.05$
- Premium: 49.35$
- Enterprise: Requires a quotation.
4. HelpCrunch
HelpCrunch is a user-friendly customer contact platform. By combining live chat, email and customer support components, it offers businesses a broad set of tools to engage with their customers. The integrated customer support system is feature-rich and helps increase customer satisfaction with functions such as automated messages, personalised emails and a live chat feature.
Advanced analytics and reporting features allow businesses to monitor and evaluate engagement data. In this way, HelpCrunch helps businesses strengthen customer relationships and deliver a better customer experience.
Prices
- Basic: 12$
- Pro: 20$
- Unlimited: 495$
5. Deskero
Deskero is a customer service support platform and helps businesses strengthen their customer relationships. It is equipped with a user-friendly interface and multi-channel communication features. It makes it easy to interact with customers with features such as live chat, email, phone and social media integration.
It increases productivity with tools such as customisable workflows and automatic responses. Advanced reporting features allow businesses to monitor their performance and make improvements. Deskero offers a comprehensive solution to increase customer satisfaction and enable businesses to operate more efficiently.
Prices
- Grow: 9$
- Business 25$:
- Premium: 90$
6. Userlike
Userlike is an interaction-orientated customer communication platform. It allows businesses to provide live chat, messaging and support to their customers through their websites. Thanks to its user-friendly interface and customisable features, businesses can personalise customer communication and reflect their brand identity.
Integrated analytics and reporting features allow businesses to track and evaluate engagement data, which helps them continuously improve the customer experience. Userlike enables businesses to communicate effectively with their customers, increasing customer satisfaction and strengthening brand loyalty.
Prices
- Team: 90$
- Corporate: 290$
- Flex: Offer required.
7. TeamSupport
TeamSupport is a B2B customer support software that helps businesses manage their customer service processes. It is designed with a collaborative approach and focuses specifically on B2B (business-to-business) customers. It offers a rich feature set that includes key components such as technical support, help desk and customer communication.
It offers advanced tools to track customer requests, manage workflows and facilitate information sharing across teams. TeamSupport also enables businesses to measure their performance and make improvements by analysing customer data and generating reports.
Prices
- Essential: 49$
- Enterprise: 69$
- Complete Customer Support Suite: 119$
8. Teamwork Desk
Teamwork Desk is a user-friendly customer support platform that helps businesses effectively manage their customer support processes. It is equipped with advanced collaboration features and teamwork tools, making it easier to solve problems and share information among support team members.
It offers a flexible ticket management system to track, prioritise and respond to customer requests. It helps customers to solve their own problems with features such as customisable self-service portals and automated responses. Teamwork Desk allows businesses to increase customer satisfaction and make customer support processes more efficient.
Prices
- Starter: 8.50$
- Pro: 15$
- Premium 29.50$:
- Enterprise: Requires a quotation.
9. osTicket
osTicket is an open source customer support software and allows businesses to effectively manage customer enquiries. It is equipped with a user-friendly interface and flexible configuration options, so businesses can customise it to their own needs.
It offers key features such as ticket management, automated responses, categorisation and prioritisation, as well as customisable reporting and analytical tools. In this way, businesses can effectively monitor, respond and follow up on customer requests. osTicket provides a reliable solution that businesses can use to improve customer satisfaction and optimise their support processes.
Prices
- Cloud-Hosted: 12$
- Virtual Appliance: Quotation required.
10. Helpjuice
Helpjuice is a platform that provides knowledge base and self-service support solutions. It stands out with its easy-to-use features. It allows businesses to create and manage a comprehensive knowledge base to solve customer queries.
Customisable content organisation tools make it easy to organise complex information. With analysis and reporting features, businesses can monitor and improve their knowledge base performance. Helpjuice helps businesses increase customer satisfaction and reduce support burden.
Prices
- Starter: 120$
- Run-up: 200$
- Premium Limited: 289$
- Enterprise: Requires a quotation.
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