10 Live Support Alternatives to LiveChat
- June 21, 2025
Live chat systems have become one of the most effective ways to boost customer satisfaction and drive sales. While LiveChat remains a popular option, many businesses seek alternatives that offer more advanced features and better cost-efficiency. In this article, we explore the top 10 alternatives to LiveChat.
1. Grispi
Grispi is a locally-developed omnichannel communication platform designed for customer support and sales teams. It allows you to manage communication with website visitors—especially live chat—across multiple channels from a single panel.
Key Features of Grispi Live Chat
- Web-Ready Live Chat Widget: Visitors can instantly connect with your team via your website.
- AI-Powered Automation: Chat content is automatically analyzed for sentiment, tagging, and prioritization.
- Omnichannel Communication: Integrates WhatsApp, Facebook, Instagram, email, phone, and web chat into one platform.
- Automatic Agent Assignment: Incoming queries are routed automatically based on team distribution.
- Canned Responses & Templates: Enables fast replies to frequently asked questions.
- Performance Reporting: Track metrics like response time, chat volume, and satisfaction scores.
Integrated Support with Live Chat
Grispi’s live chat module is deeply integrated with support workflows:
- CRM Integration: View customer profiles and history during the chat.
- Order & Inventory Lookup: Check order status directly through the chat.
- Knowledge Base & AI Suggestions: Automatically fetches and suggests relevant content.
- Custom Forms: Collect user-specific data during conversations.
This enables agents not just to respond—but to deliver personalized, solution-oriented experiences.
Seamless Integration with Vivollo AI Assistant
Grispi is fully integrated with Vivollo, an AI assistant that enhances your support processes with intelligent automation.
Vivollo offers a no-code, drag-and-drop interface to design chat flows effortlessly. It pulls intelligent responses from your connected knowledge base, collects potential customer data, and manages form submissions.
When AI isn’t enough, it smoothly hands over the conversation to a live support agent. It operates 24/7 across web, WhatsApp, and Messenger, and supports multiple languages.
This integration extends Grispi’s human-centric chat module with infinitely scalable AI assistance—lightening your team’s load while improving customer satisfaction.
Grispi Pricing
Grispi offers customizable plans tailored to your needs, along with a 14-day free trial. Per-agent pricing is as follows:
- Start-up: $7
- Level Up: $14
- Enterprise: $39
2. Userlike
Userlike is a strong choice for businesses looking for GDPR-compliant customer communication.
- Supports channels like WhatsApp, SMS, and Messenger
- Web chat is optimized for both desktop and mobile
- Offers AI chatbots and automated greeting messages
3. Drift
Focused on B2B sales, Drift transforms live chat into a conversion engine.
- Sends personalized messages based on visitor behavior
- Includes a built-in meeting scheduler for easy handoff to sales
- AI chatbots help qualify leads and filter inquiries
4. Intercom
Intercom blends live support with in-app messaging and user engagement.
- Notable for onboarding messages and product tours
- Advanced segmentation and targeting options
- Triggers messages based on user behavior
✨ Looking for Intercom alternatives? Explore our suggestions here.
5. Zoho SalesIQ
Ideal for CRM-focused businesses, Zoho SalesIQ integrates seamlessly into the Zoho ecosystem.
- Offers visitor profiling, chat history, and lead scoring
- Provides affordable 24/7 support with chatbot functionality
- Fully integrates with Zoho CRM
🌟 Discover the best alternatives to Zoho CRM for customer support.
6. Olark
Olark is a simple, user-friendly live chat solution favored by small businesses.
- Real-time chat and an advanced analytics dashboard
- Offline forms and full chat history access
- Syncs customer data via CRM integrations
7. Tidio
Tidio is a cost-effective solution combining chatbots and live chat.
- Easy integration with platforms like Shopify and WordPress
- Accelerates workflows with canned messages and automation
- Free plan available, perfect for small businesses
8. Zendesk Chat
Zendesk’s live chat solution is well-suited for large teams and enterprise needs.
- Offers automation, chatbots, and departmental routing
- Increases conversions through visitor behavior tracking and targeted triggers
- Fully integrated with Zendesk’s ticketing system
👉 Looking for a Zendesk alternative? Don’t miss our curated list.
9. Freshchat (Freshworks)
Freshchat is a great fit for fast-growing startups.
- Supports web, mobile, social, and WhatsApp channels
- Improves agent productivity with AI-powered suggestions
- Includes self-service options and knowledge base integration
👋 Check out these Freshdesk alternatives for customer support!
10. LiveAgent
LiveAgent is a comprehensive live chat solution seamlessly integrated with a powerful ticket management system. It is favored by businesses of all sizes, from small enterprises to large corporations.
- It offers a fast, user-friendly chat widget that can be easily embedded into your website.
- Live chats, emails, and social media messages are consolidated into a single unified inbox.
- Engagement is boosted through automatically triggered chat invitations based on visitor behavior.
While LiveChat holds a solid place in the market, there are more powerful and flexible solutions that better fit your specific needs and budget. Among them, Grispi stands out in the Turkish market with its AI-driven live support system, intuitive interface, and locally-based support team.
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