5 AI Assistant Tools as Alternatives to Chatbot.com
- June 21, 2025
AI-powered customer service solutions are becoming increasingly widespread. While Chatbot.com is one of the pioneers in this space, there are several other alternatives that might better suit your business needs. In this article, we explore five powerful tools that can serve as effective replacements for Chatbot.com.
What Is an AI Assistant Chatbot?
Chatbot.com’s AI Assistant is a conversational engine powered by artificial intelligence that can be integrated into business websites. It enables companies to define their help center articles, web pages, and documentation as data sources, allowing the bot to provide natural language responses to customer inquiries 24/7.
It can also handle small talk, escalate complex issues to human agents, and support omnichannel integrations for a seamless experience.
Top AI Assistant Alternatives to Chatbot.com
1. Vivollo – A Customizable AI Assistant
Vivollo is an AI-powered assistant platform designed for companies that aim to streamline and enhance their customer support operations. Unlike tools that rely solely on predefined conversation flows like Chatbot.com, Vivollo also utilizes advanced LLM (Large Language Model) technologies.
What sets Vivollo apart is its focus on “safe and controllable AI.” Companies can ensure that the assistant only responds based on authorized data sources, minimizing the risk of irrelevant, inconsistent, or potentially harmful replies.
Key Features of Vivollo
- AI Responses Based on Your Knowledge Base: Trained with data from PDFs, websites, Word documents, CRMs, and databases.
- Flow-Based Management Panel: Supports both AI-generated replies and button-based flows.
- Intent & Reply Action Mechanism: Understands user intent and either routes the conversation or generates a direct response.
- Multilingual Support: Operates in dozens of languages, including Turkish and English.
- Omnichannel Compatibility: Integrates with web chat, WhatsApp, social media, email, and more.
- Data Security & Access Control: Full control over how and when AI can access specific data points.
- Detailed Analytics & Reporting: Offers insights into user behavior, bot performance, and interaction outcomes.
Seamless Integration with Grispi
Vivollo works natively with Grispi, a unified customer communication platform. While Grispi consolidates channels like WhatsApp, email, social media, call center, and live chat into a single interface, Vivollo enhances this setup by generating smart responses to incoming messages.
For example, if a customer asks “Where is my order?” on WhatsApp, Vivollo uses order data to deliver a real-time, personalized reply. If needed, the conversation can be escalated to a live agent—while everything is recorded in the Grispi panel. Vivollo’s analytics are also integrated into Grispi’s advanced reporting infrastructure, delivering deeper customer insights.
2. Intercom (Fin AI)
Intercom’s AI assistant, Fin, is reshaping modern customer support. Powered by help center content, Fin can understand complex queries and respond with meaningful, safe answers.
Its deep integration with Intercom’s CRM and live chat features makes it ideal for larger teams. While user-friendly, it’s best suited for mid-sized to enterprise-level businesses.
👋 Looking for alternatives to Intercom? Check out our curated list here.
3. Zendesk AI
Zendesk AI leverages your existing help center data to provide automated responses, suggest relevant articles, and prioritize support tickets. It’s a strong choice for improving resolution speed and reducing agent workload.
For businesses already using Zendesk, implementing AI automation requires minimal effort. It also includes advanced features like conversation analytics and predictive routing.
🧩 Discover 14 customer support software alternatives to Zendesk here.
4. Forethought
Forethought brings a proactive edge to customer support by predicting and classifying support tickets using deep learning. It suggests relevant replies or assigns them to the right agent before any human intervention.
The platform integrates with major CRMs like Salesforce and Zendesk, helping large support teams improve speed and accuracy.
5. Tidio AI (Lyro)
Lyro, the AI engine behind Tidio, offers an affordable AI assistant for small to medium-sized businesses. It delivers real-time responses to website queries and allows businesses to feed their own data into the bot.
With a drag-and-drop interface and Shopify integration, Tidio is especially attractive to e-commerce businesses. It’s easy to use and quick to deploy.
While Chatbot.com is a robust platform, different businesses have different needs. Tools like Vivollo, a flexible and secure Turkey-based solution, or Tidio, a fast-deploying option for e-commerce, can transform your customer experience. Choosing the right AI assistant depends on your company’s size, goals, and technical infrastructure. Make sure to evaluate your options carefully to find the perfect fit.
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