10 Best Live Chat Alternatives to Tawk.to
- June 13, 2025
Live chat systems have become one of the most effective ways to boost customer satisfaction and accelerate support operations. In this article, we’ve reviewed 10 powerful live chat alternatives to Tawk.to that can elevate your customer service experience.
1. Grispi: All-in-One Live Chat and Customer Service Platform
Grispi is not just a live chat tool—it’s an advanced customer service platform that allows you to manage all customer communication processes from a single hub. Its live chat module works seamlessly with WhatsApp, social media, email, web chat, and phone channels to deliver a fast and unified customer experience.
Key Features of Grispi Live Chat
- Easily embeddable live chat widget for your website.
- Unified interface to view and respond to all customer conversations.
- Automated messages and quick reply templates.
- Agent availability tracking and instant routing.
- Multi-language support with auto-translation.
- Integrates messages from WhatsApp, Instagram DM, and Facebook Messenger into the live chat panel.
Seamless Integration with Grispi Ticket Management
What sets Grispi apart is its full integration between the live chat module and its ticketing system. Every incoming message is converted into a support ticket. This allows agents to access past conversations, view product details, and pull data from CRM and ERP systems. Each chat becomes a measurable and actionable step within your support workflow.
Extra Benefits & Pricing
- 24/7 support with Vivollo AI Assistant
- Built-in automation, triggers, and reporting
- Low training and implementation costs
- 14-day free trial
- Plans starting from just $7 per user
2. LiveChat
LiveChat stands out for its clean interface and strong integration capabilities. The chat widget has a modern design and offers personalized customer experiences through behavior-based triggers.
Highlights:
- Chat transcripts and visitor tracking
- 200+ integrations (Shopify, Mailchimp, HubSpot, etc.)
- In-depth reporting and agent performance tracking
3. Intercom
Intercom is more than just a live chat solution—it’s a complete customer communication platform, widely favored by SaaS and tech companies.
Highlights:
- Multichannel messaging (chatbots, email, in-app messaging)
- Advanced segmentation and behavior analytics
- Automation flows tailored to your conversion funnel
4. Zendesk Chat
Zendesk’s live chat module is fully integrated with its customer support ecosystem, making it ideal for large teams and complex operations.
Highlights:
- Real-time visitor monitoring
- Automated chat rules
- Powerful ticket system and SLA tracking
5. Crisp
Crisp offers live chat, chatbot, knowledge base, and CRM features in one platform, ideal for small to mid-sized businesses.
Highlights:
- Real-time screen sharing and video calling
- Shared inbox for all channels
- MagicBrowse for synchronized screen viewing
6. HubSpot Live Chat
HubSpot’s free live chat tool integrates directly with its CRM, making it a great option for inbound marketing teams.
Highlights:
- Automatic lead capture and segmentation
- Built-in chatbot creation
- Seamless integration with email marketing and sales automation
7. Freshchat
Developed by Freshworks, Freshchat combines a modern UI with multi-channel support, making it suitable for large-scale service teams.
Highlights:
- Supports WhatsApp, Apple Business Chat, and Line
- Topic-based conversations and intelligent routing
- Smart bot-to-human transition flows
8. Olark
Olark is a simple yet functional live chat solution with easy setup and detailed chat transcripts.
Highlights:
- Real-time chat analytics
- Information capture through pre-chat forms
- CRM integrations (Salesforce, HubSpot, etc.)
9. Drift
Drift is designed for businesses focused on sales and lead generation. It helps align marketing and sales teams with powerful tools.
Highlights:
- B2B-focused bots and targeted messaging
- Lead qualification and automatic meeting booking
- Segment-based message triggers
10. Tidio
Tidio offers a user-friendly platform that combines live chat and chatbot in a single panel. Its affordability makes it popular among startups and small businesses.
Highlights:
- Ready-to-use chatbot templates
- Behavior-triggered chats
- Integrates with Shopify, WordPress, Wix, and more
Why Is Live Chat Important?
In today’s competitive environment, customer experience is a key differentiator. As users expect instant, efficient responses during their first interaction with a brand, live chat emerges as more than a communication tool—it becomes the cornerstone of customer satisfaction.
Core Benefits of Live Chat Systems:
- Instant Feedback: Customer queries are resolved in real-time—no more waiting on email or call centers.
- Higher Conversion Rates: Live chat helps guide hesitant visitors toward completing purchases.
- Visitor-to-Customer Conversion: Engaging directly with website visitors builds trust and increases lead quality.
- Reduced Agent Workload: Smart routing and pre-qualification ensure agents focus only on relevant issues.
- Stronger Customer Loyalty: Fast and empathetic support builds brand trust and long-term loyalty.
A well-structured live chat system is a strategic investment that enhances both operational efficiency and customer retention.
Vivollo: 24/7 Smart Support with an AI Agent 🤖
Vivollo is an AI-powered live chat solution built on the Grispi infrastructure. It stands out with its no-code setup, smart learning from documentation, and natural, guided conversations.
Vivollo gathers information from your website, FAQs, and documents to deliver accurate, instant answers. This not only boosts satisfaction but also reduces pressure on your support team.
Features
- Learns from websites, PDFs, Word docs, and FAQs
- No-code conversation flow builder (drag-and-drop)
- Proactive messaging (triggered by time on page, exit intent, etc.)
- Seamless integration with WhatsApp, Messenger, Shopify, and more
- Form capture and lead collection
- Live agent handoff (integrated with Grispi)
- Multilingual support (100+ languages, auto-translation)
- Chat analytics and conversion tracking
Who Is It For?
Vivollo is ideal for businesses with high customer traffic. E-commerce sites can automate common inquiries like order tracking or stock availability. SaaS companies can use it for onboarding, account management, and technical support.
Agencies can use Vivollo to create campaign bots or lead generation flows for their clients. Global businesses benefit from multilingual support to communicate with audiences worldwide.
Why Choose Vivollo?
Vivollo allows you to engage users 24/7, breaking the limits of traditional support hours. It captures leads with automated messages, increases conversions with intelligent routing, and ensures agents focus only on high-value interactions. With a customizable UI, updatable knowledge base, and intuitive dashboard, Vivollo brings your customer experience in line with the digital age.
In a world where customer expectations are rapidly evolving, being available is no longer enough—speed, accuracy, and personalization are non-negotiable. The 10 live chat systems featured here offer strong alternatives to Tawk.to, but Grispi and its AI-powered assistant Vivollo stand out as transformative solutions for end-to-end support automation.
Regardless of your company size, the right live chat solution can help you increase customer satisfaction, improve agent productivity, and significantly boost your conversion rates. Now is the time to level up your support—embrace smart, integrated technology and set your brand apart.
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