Call Center Management Guide

Call Center Management Guide A call centre is a central unit established by an organisation or business to perform customer service, technical support, sales, marketing and similar functions. Call centres communicate with customers using telecommunication technologies and offer various services. In this article, we have compiled all the details you need to know about call […]

How to Start a Call Center?

How to Start a Call Center? In today’s competitive business landscape, call centers play a vital role in increasing customer satisfaction and improving operational efficiency. This article provides a step-by-step guide to help you set up an effective call center tailored to your business needs. Step 1: Needs Analysis and Planning The first step in […]

Why You Need Live Support in E-Commerce + Top 10 Tools

Why You Need Live Support in E-commerce + Top 10 Tools With rising competition in the world of e-commerce, it has become essential to increase customer satisfaction and boost sales. Companies are developing various strategies to achieve this, and live support stands out as a powerful tool to instantly connect with customers, answer their questions, […]

Differences Between CRM and Call Center Software

Differences Between CRM and Call Center Software Customer relationship management (CRM) and call center software are two different technologies that businesses use to optimize customer service and sales processes. Both types of software are used to increase customer satisfaction and improve business processes. However, their functions and intended use differ significantly. In this article, we […]