How to Create a Knowledge Base


If you do not know where to start to create a knowledge base, we have prepared a great guide for you. In addition, knowledge base software selection and recommendations are waiting for you in our article.

What is a Knowledge Base?

A knowledge base is an accessible and manageable platform where information owned by an organisation is stored in an organised way. This platform usually includes resources such as documentation, instructions, procedures, frequently asked questions and provides easy access to information for employees, customers or other stakeholders.

How to Create a Knowledge Base

Building a knowledge base can be a complex process, but a general approach involves the following steps:

  • Goal Setting: Determine the purpose of your knowledge base; What information will it contain? Who will use it?
  • Content Determination: Determine what type of information you will include. Will you use text documents, images, videos or other types of media?
  • Information Collection: Gather information on relevant topics. You can make use of resources such as books, articles, websites, expert opinions, etc.
  • Data Structure: Bilgileri düzenli bir şekilde saklamak için bir veri yapısı oluşturun.Data Structure: Veritabanları veya dizinler kullanabilirsiniz.
  • Indexing and Labeling: Index and tag content appropriately to make information easy to find.
  • User Friendly Interface: Bilgi tabanına erişimi kolaylaştırmak için kullanıcı dostu bir arayüz tasarlayın. Add search features, categories and filtering options. Design a user-friendly interface to facilitate access to the knowledge base.
  • Update and Maintenance: Update your knowledge base regularly. Add new information and check and update old information.
  • Security: Take appropriate security measures to keep your knowledge base safe, especially if it contains sensitive information.
  • Training and Support:Provide training and support to enable users to use the knowledge base correctly.
  • Performance Monitoring: Monitor how users use it and the performance of the knowledge base. Use this data to make improvements.
  • Integration: If necessary, integrate the knowledge base into other systems; For example, you can integrate with customer support systems or content management systems.

These steps provide a general guide for building a knowledge base. However, especially in large-scale projects or projects with special requirements, it may also be useful to engage a specialised team or consultancy.

How to Choose Knowledge Base Software

When choosing a knowledge base software, meeting your needs, being user-friendly, providing security and being suitable for future expansions are important factors. Here are some important points to consider when choosing a knowledge base software:

1. Needs Analysis:

Firstly, determine what needs your knowledge base should fulfil. What type of information will it contain? Who will use it? This analysis will help you identify the features and requirements that are suitable for you.

2. User Friendly Interface:

The software should have a user-friendly interface. Users should be able to easily access information, search and find information effectively. Pay attention to user-friendly features such as search features and filtering options that provide quick access to relevant content.

3. Data Structure and Indexing:

The software should have a data structure that allows you to organise and index your information effectively. Look out for features such as categories, tagging and editing options.

4. Flexibility and Expansion:

It is important that the software you choose is flexible and expandable. Your needs may change over time, so the software’s capacity to adapt to new requirements is important.

5. Safety:

The knowledge base is a security priority because of the information it contains. Examine the security measures of the software. Security features such as encryption of your data, access control and monitoring should be available.

6. Integration Capabilities:

It should be compatible with other software or systems you use. Especially integration capabilities such as customer support systems, content management systems can make your business processes more efficient.

7. Training and Support:

The training and support options offered by the provider are important. Training materials, documentation and support services should be available to enable your users to use the software effectively.

8. Cost and Licensing:

The cost of the software and the licensing policy should be considered. A solution that fits your budget should be found and the licensing policy should be suitable for your business model.

By considering these factors, you can choose the most suitable knowledge base software for your needs and make your organisation’s information management more effective.

What are the Best Knowledge Base Software?

  • Grispi
  • Confluence
  • Zendesk Guide
  • KnowledgeOwl
  • Document360
  • Helpjuice
  • Freshdesk
  • ProProfs Knowledge Base
  • Atlassian Knowledge Base
  • MindTouch
  • Guru

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